Blake Anderson Email & Phone Number

Washington, District Of Columbia, Us

Office of Small Business / Self Employment• Managed up to 65 delinquent accounts on daily basis to include timely processing of payments within 3 days, analyzing taxpayer assets and liabilities, and providing customer service to ensure taxpayers become compliant quickly.• Utilized multiple proprietary software—similar to SQL and Tableau—to identify, download, sort, and manage taxpayer data to assist in procuring financial obligations through a variety of means, including liens and levies.

Washington, Dc, Us

• Developed dashboards containing performance metrics delivered to local and national senior management, increasing customer satisfaction by 10% and boosting overall efficiency by 15%. • Identified use cases and created efficiency improvements to be utilized by entire organization of up to 4,000 employees by collaborating with management to develop four design thinking workshops for end users, streamlining processes by 20%.• Chosen as part of the top 0.6% of employees (25 out of 4,000) to join the fraud detection team, selected due to exceptional performance reviews, demonstrating superior expertise in identifying and mitigating risks.

Alexandria, Virginia, Us

• Mentored and motivated teams of up to 50 people to improve service times by 20% and reduce operational inefficiencies by 15%.• Improved cost metrics by 15% over previous management and 25% over company standards.• Set priorities to assist in the design and execution of strategies to improve production by 25%

Albuquerque, Nm, Us

• Led team conducting research for internal Change Management project to improve efficiency by at least 10% across the matrixed organization while providing gap identification and remedial • Collected data for executive management teams to track over 250 cooperative university research projects • Identified goals, operational inefficiencies, and areas of opportunity with 99% accuracy

Champaign, Il, Us

• Partnered with executive leadership from a national medical supply company to research and develop a strategic plan for market expansion to locations such as St. Louis, intended to reach at least 20% of the market.• Examined data from multiple sources to identify 10 feasible target market sectors for the clients to choose from.• Provided consultation to a Brazilian eCommerce company to develop strategies and solutions in regards to bringing together technology and end users via unconventional means, intended to expand new customers by at least 50%.• Developed additional research vectors and tactics for the organic industry by working with the executive management team, projected to increase their client base by 20%.

Arlington, Virginia, Us

• Redesigned and implemented training SOPs for intelligence tech and telecoms, including introducing new KPIs and success metrics, for 10+ soldiers to improve cross-training by 50% and efficiency by 20%.• Orchestrated collaboration of cross-functional teams of analysts spread throughout 10 units and 3 countries to communicate and direct classified complex operational and strategic initiatives with 100% confidentiality.• Utilized reporting and analytics tools, along with DOD visualization software, to analyze, summarize, and document over 2000 data sets in a performance-focused, fast-paced environment.• Researched and presented actionable reports and recommendations to high-ranking officials, including President and Secretary of Defense, which also required planning for 10 focus groups, town halls, and demonstrations.

Master Of Business Administration - Mba, International Business

Master Of Science - Ms, Digital Marketing

Bachelor’S Degree, Creative Writing