Blake Edwards Email & Phone Number

Senior Onboarding Specialist at Dealerbuilt - Oplogic CRM.14 years of experience in computer software and automotive dealership process.Responsible for managing the technical support team, escalations, and new dealership onboarding. Works with dealerships to understand their process, needs, and goals. Configures the Oplogic CRM system to best meet those goals and processes. Proficient in dealership processes such as Desking, F&I, Equity, Telephony, Fraud prevention, Service lane tools, DMS integrations, 3rd party vendor integrations, BDC, and sales process.Escalation/Expert resource for: -Performance: Answer questions, resolve customer concerns, configure solutions to meet customer needs, train users how to utilize the solution effectively. Help customer reps with escalated problems, questions, or concerns. -Implementation: A resource to onboard solutions that meet customer needs and to educate customers on the proper usage of the solution. Escalation point for the onboarding team-Support: A resource to review support tickets/calls, diagnosis of issues, where I resolve with a project manager style focus or escalate to the appropriate engineer-Sales: A resource to deliver targeted and impactful demonstrations of the product. Uncover opportunities and submit leads to Sales. Assist sales team in demonstrations of the software platformValues:-Strong, experienced team player-Good problem solver-Ambitious-Flexible and Reliable-Always looking for that next challenge-Positive, leadership attitude-Excellent ethics-Strong relationship skillsSkills:-SQL/SQL Workbench-HTML-Termius-GIT/Bitbucket-Linux Command Prompt-Telephony-Mailgun-Log review-GoDaddy-Configuring email domain & MX/DNS Records-Office 365-ZOHO

Listed skills include Microsoft Office, C, Windows, Troubleshooting, and 12 others.

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  Itt Technical Institute

  Computer Networking