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Talented public speaker and brand ambassador with a great ability to deliver complex ideas while instilling company values. Successful track record training staff and clients on technical concepts, software, and business best practices; specializing in telecom. Years of management, coaching, development and customer service experience utilized to grow a brand.
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Senior Manager Client SuccessBrightfinDenver, Co, Us
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Senior Enterprise Client ManagerBrightfin Apr 2022Denver, Colorado, United States
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Client Delivery ManagerBrightfin May 2021 - Apr 2022Denver, Colorado, United States
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Customer Delivery ManagerMobile Solutions (Now Brightfin) Jan 2019 - Apr 2022Denver Metropolitan Area -
Franchise TrainerUbreakifix Jun 2015 - Aug 2018Orlando, Florida- Developed and led classroom style 3 week training for new franchisees; guiding completelynovice individuals through complex repair techniques who would eventually open their ownrepair locations across North America- High focus on brand standards, business best practices, customer retention, NPS, and customerservice- Taught individuals to use proprietary software and systems for business/POS as well as internallydeveloped repair software- Facilitated the training experience of more than 200 franchisees and hundreds more technicians- Designed and created virtual trainings for new technicians to complete onsite with a focus ondeveloping customer-focused brand ambassadors that utilize complex repair techniques- Led the Samsung Authorized Service Center certification process for new franchisees by creatinga hybrid training ensuring brand standards for both organizations were maintained and embraced- Generated, updated, and distributed e-learnings and static guides for new business practices,repair practices, or system updates- Maintained, moderated and updated internal knowledge base used by more than 410 locations- Maintained long term support of training endeavors to franchisees, corporate staff, and otherdepartments- Managed training team including hiring, reviews, and corrective action as needed -
Lead Samsung Experience ConsultantSamsung Electronics Apr 2013 - Feb 2015Boynton Beach, Florida- Managed daily operations of Samsung Experience Store- Pilot location that successfully launched Samsung Skills Workshops with the highest voluntaryattendees nationally, average 120 consumer trainees per week- Designed workshops centered around the user experience for a wide array of Samsung products:smartphones, tablets, computers, smart TVs, cameras and their corresponding accessories- Assisted with the national rollout of Samsung Skills Workshops- Maintained highest issue resolution/technical troubleshooting levels nationally- Consistently Top 5 in sales performance- Responsible for hiring, coaching, training, scheduling and merchandising -
Store ManagerSprint Jun 2009 - Apr 2013Boca Raton, Florida-Manage staff- hiring, development/training, coaching, corrective action and scheduling-Accountable for all reporting- sales metrics, merchandising, inventory, cash compliance, facilities, customer satisfaction surveys, labor compliance, bookkeeping/budgeting, payroll, training compliance-Managed repair center in addition to sales floor-Learned advance hardware and software device support for many mobile phones and tablets-Lowered returns and exchanges to 143% to goal-Effectively coached repair technicians to cross sell $3,000 or more in additional accessory sales monthly-Maintained highest levels of customer satisfaction, as measured by random surveys -
Business Account Retention CoachSprint Oct 2007 - Jun 2009Altamonte Springs, Florida- Highly successful track record of retaining Sprint’s largest business accounts allowed me tobecome a retention coach for other representatives- Coached on complex billing, technical, or service related issues leading to 98-99% issueresolution averages- Responsible to coach and train 6 teams of 10-12 issue resolution/retention specialists- Successfully implemented changes in approach for the teams, causing a drastic reduction incustomer churn
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Shift LeadRuby Tuesday Aug 2002 - Sep 2007
Blake Fitzgerald Skills
Blake Fitzgerald Education Details
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Associate Of Arts (A.A.)
Frequently Asked Questions about Blake Fitzgerald
What company does Blake Fitzgerald work for?
Blake Fitzgerald works for Brightfin
What is Blake Fitzgerald's role at the current company?
Blake Fitzgerald's current role is Senior Manager Client Success.
What is Blake Fitzgerald's email address?
Blake Fitzgerald's email address is b.****@****fix.com
What is Blake Fitzgerald's direct phone number?
Blake Fitzgerald's direct phone number is +140761*****
What schools did Blake Fitzgerald attend?
Blake Fitzgerald attended Florida Atlantic University.
What skills is Blake Fitzgerald known for?
Blake Fitzgerald has skills like Customer Service, Sales, Customer Satisfaction, Public Speaking, Sales Management, Customer Retention, Management, Troubleshooting, Leadership, Coaching, Team Motivation, Android.
Not the Blake Fitzgerald you were looking for?
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Blake Fitzgerald
United States -
Blake Fitzgerald
Construction Manager At Milano & Grunloh Engineers | Eastern Illinois University | Construction ManagementEffingham, Il -
Blake FitzGerald
Mission Viejo, Ca -
Blake Fitzgerald
Student Athlete | Varsity Volleyball Player | Driven By Competition And Team-OrientedQueen Creek, Az
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