Blake Goss Email & Phone Number

Oklahoma, United States

United States

Oklahoma, United States

• At a store remodel: run new data and phone lines, move and install new equipment, then confirmeverything functions properly, all while the store stays live.• At a new store location: configure and install network, phones, POS systems, Gas pump readers, RFIDscanners, CCTV, restaurant order tracking equipment, card readers, computers, printers, etc. setting thestore up to open, then returning to train the new employees on how to use all of the technology.• Troubleshooting Technician: It is part of my role as lead to fix issues that have arisen that weredetrimental to keeping stores functioning as expected. Research unknown issues and develop procedures for future reference.

Oklahoma City Metropolitan Area

The Technical Analyst implements and supports facility desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior- level support personnel. The Technical Analyst adheres to and supports OUMI IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed. Assisted in domain network cut over, Epic device deployment, and Epic go live support.

Yukon, Oklahoma, United States

● Responsible for troubleshooting computer systems.● Imaged devices for various departments with standard software.● Set up computers on site for user's by installing printers, software, back up files, notate networked drives, notate software,and back up bookmarks etc.● Would domain devices to specific department networks.

5801 N May Ave, Oklahoma City Ok 73112

Maintained documentation and resources regarding problem resolution for reference in future instances.● Resolved computer and system networking problems to maintain user productivity.● Built rapport quickly and persuaded customers to buy without applying pressure.● Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintainorganizational performance levels.● Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.● Tracked issue resolution policies to maintain compliance with internal standards.● Worked with software development team on reported errors and bugs on newly released software and assisted in deploymentof release fixes.● Monitored hardware, software, and peripheral performance against organizational expectations.● Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.● Helped streamline repair processes and update procedures for support action consistency.● Increased sales by educating prospects on benefits of products and services in comparison to competitors.● Patched software and installed new versions to eliminate security problems and protect data.● Removed malware, ransomware and other threats from laptops and desktop systems.● Up sold products and services to increase company revenue beyond targets.● Retained existing clients and developed new accounts by extending high quality and efficient support service.● Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.● Collaborated with vendors to locate replacement components and resolve advanced problems.

Oklahoma City Metropolitan Area

● Kept documentation and records accurate and up to date with latest data to prevent errors in processing or delivery.● Maintained and organized inventory receipts and processed changes to reduce process lags.● Performed data entry and completed proper paperwork.● Drafted concise and accurate reports detailing inventory, trends, and sales for distribution to upper management and use instrategic planning.● Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.● Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.● Verified contents of inventory loads against Bills of Lading.● Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.● Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.● Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.● Managed inventory team to achieve optimal productivity and inventory control.● Utilized software to prepare and maintain records and reports of inventories, price lists, shortages, shipments, andexpenditures.● Completed stock inventories to identify and address issues negatively impacting controls.● Recorded adjustments, pallet audits and tracked discrepancies.

Oklahoma City Metropolitan Area

● Contracted to work various things.● Worked hand in hand with Best Buy delivery and Geek Squad.● The delivery jobs included Appliance delivery, appliance install with kits, and delivery drop off.● Geek squad job details would include home theater installation, home audio installation, TV mounting, smart device installation/programming.

Oklahoma City Metropolitan Area

● Provided excellent customer service by greeting customers and meeting quality expectations.● Became familiar with products to answer questions and make suggestions.● Operated cash register to ring up final bill and process various forms of payment.● Addressed guest needs, questions, or concerns to create optimum experience onboard.● Stocked shelves to organize aisles in assigned department.● Worked well with teammates and accepted coaching from management team.● Cleaned and maintained all areas of restaurant to promote clean image.

Edmond, Oklahoma, United States

● Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.● Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Luther, Oklahoma, United States

● Took orders, prepared meals, and collected payments.● Provided excellent customer service by greeting customers and meeting quality expectations.● Became familiar with products to answer questions and make suggestions.● Operated cash register to ring up final bill and process various forms of payment.● Addressed guest needs, questions, or concerns to create optimum experience onboard.● Worked front counter, drive-thru and other areas.● Prepared and cooked food orders for customers by noting customizations and portion sizes.● Prepared products following restaurant, health and safety standards and procedures.● Supported great dining and meal experiences for guests.● Worked well with teammates and accepted coaching from management team.● Packaged menu items into bags or trays and placed drink orders into carriers.● Cleaned and maintained all areas of restaurant to promote clean image.● Collaborated with team members to complete orders.● Kept food preparation area, equipment, and utensils clean and sanitary.● Offered upgrade items and showcased daily specials to promote restaurant products● Minimized customer wait times.