Helping SMBs leverage Google’s Chrome products in their organization and manage and secure them from the Google Admin console.

IGEL provides a next-gen edge OS for cloud workspaces that empowers worker mobility, and provides IT with simple, smart, and secure management of those endpoints. IGEL’s Customer Experience organization was officially created in November 2019. Hired under VP of Global Renewals to establish renewals processes and increase adoption in support of the North American sales organization. Customer Retention Representative - Enterprise and Commercial Accounts in various North American regions. Promoted to Team Lead, Customer Retention & Onboarding, NA. July 2021. Responsibilities include: - Onboarding customers and leveraging technical resources to resolve hurdles to deployment. - Maintenance & Support Renewal and Expansion - Co-terming and consolidation of contracts. - Renewal forecast management and churn prevention. - Presenting to customers on migration from perpetual licensing and maintenance to subscription based renewals and procurement.

Microsoft acquired FSLogix in November 2018. FSLogix remains as a product in the Microsoft toolset for Virtual Desktop delivery. Responsible for assisting FSLogix legacy customers with licensing requirements, contract review, and transition to Microsoft toolsets.Attended Microsoft Ready 2019 conference and attended Sales training sessions on M365, O365, WVD (AVD), Azure, and Surface. My contributions resulted in a painless transition for FSLogix customers, as well as increased awareness for the newly marketed Windows Virtual Desktop in Azure. Completed one year full-time employment agreement from 2018 FSLogix Acquisition."Microsoft Office applications are some of the most highly used and most commonly virtualized applications in any business. Office 365 ProPlus is currently the best Office experience, and, with FSLogix enabling faster load times for user profiles in Outlook and OneDrive, Office 365 ProPlus will become even more performant in multi-user virtual environments (including Windows Virtual Desktop).We are excited to welcome FSLogix to Microsoft, and we look forward to the impact its technology and its people will have on our customers’ virtualization”Brad Anderson, SVP

FSLogix provided solutions which enhance the performance of end-user computing products from Microsoft, Citrix, VMWare, and other desktop and application virtualization providers. Joined in 2018 as Inside Sales Manager, working out of the Alpharetta, GA office. Responsibilities included: Customer success and increased adoption, contract renewal and up-sell, e-mail marketing campaigns for trade-show and evaluation follow-up, customer upgrade and update assistance, and eventually transition planning. Drove renewal and expansion business to 131% of target in the first year. Microsoft Acquired FSLogix in November 2018. I assisted existing customers with transition to Microsoft branded products and provided licensing communication across the install base.

Account Executive for End User Accounts Nationwide. - Fulls sales Cycle account management from cold prospecting to closing new accounts to provide Server, Networking, Storage, and Desktop Hardware. - Selling 3rd Party Hardware Maintenance and Support- Presenting value propositions for Refurbished Hardware, Asset Recovery, and Life Cycle Management. - Operating as a VAR; conducting Co-selling for Dell, HP, Cisco, VMWare, Etc.

Provided the highest level of customer service to golf operations, interacting with members throughout the day.