Blake Harrison Email & Phone Number

Melbourne, Victoria, Au

• Administered Messaging technologies for a large multi domain financial firm. Managed Exchange 2016 on-premises mailbox servers in a hybrid configuration with a subset of mailboxes hosted on M365. Managed the migration strategy of migrating On-Prem User Mailboxes and Shared Mailboxes to Exchange Online.• Performed email migrations for acquisitions into the corporate email environment through use of PowerShell.• Created PowerShell scripts for account management, mailbox setting exports, automating group memberships, legal hold exports, and creation of shared mailboxes.• Performed administration of accounts in a hybrid configuration of internal Active Directory forest and with Azure AD.• Managed and supported Faxination communication server (Enterprise Faxing Solution)• Provide tier 3 service desk support assisting Division offices of 10,000 plus end users.

Herndon, Virginia, Us

• Responsible for Disaster Recovery Data Center operations, achieving SLAs, managing critical incidents, and vendor support.• Managing Data Center projects to include building, configuring, patching, and upgrading of 3000+ physical/virtual windows servers• Provide Data Center migration expertise and coordination in support of Data Center relocation projects• Utilized System Center Configuration Manager (SCCM) to target device collections for patch management throughout windows server environment• Created and maintained server automation builds for mass deployment of windows servers throughout environment• Monitor system performance through SCOM reporting thresholds to proactively remediate system malfunctions• Security Clearance: High Risk Public Trust 6C

Fort Washington, Pa, Us

• Facilitated company acquisitions involving IT discovery, implementation, and deployment of applications/networking/server infrastructure. Provide direct support of acquired company until legacy architecture is fully migrated to standardized applications for hand off to service desk. • Division, Sales, and Jobsite Manager for Mid-Atlantic region responsible for IT systems configuration, deployment, and support of 100+ remote locations• Utilized MS System Center Configuration Manager (SCCM), with integration of ServiceNow to implement a self-service web facing catalog to end users. Configure, automate, and leverage SCCM to roll out unattended installs of software reducing need for service desk requests of these applications• Provide tier 3 service desk support nationwide assisting numerous division, sales, and job site offices of 4000+ end users

Rockville, Md, Us

• Served as a project manager for multiple IT projects to include defining business requirements/processes, creating project schedules, developing implementation plans, and the roll out of end user education• In-house expert for using MS System Center Configuration Manager (SCCM). Configure and leverage SCCM to roll out unattended installs of software and drivers resulting in reducing or eliminating the need for IT staff to do these things manually. Maintain a self-serve Software Catalog for users to download and install software when needed without admin rights, further reducing the load on other IT staff• Jobsite Program Manager responsible for configuration, deployment, and support of 30+ remotelocations.

Alexandria, Va, Us

• Identified and corrected system malfunctions; while monitoring and attending to system performance and efficiency.• Functioned as the lead technical, operations, and training support administrator to users either by telephone, remote (LogMeIn, TeamViewer and Kaseya) or on-site relative to desktop hardware and software packages.• Provide entire system management, set-up, monitoring, and testing of: operating systems, hardware, laptops, mobile devices, routers, servers, switches, software installation, and peripherals.•Responsible for providing service and support for over 300 end users including office personnel and field staff in local and remote office locations across the US.

Bachelor'S Degree, Information Technology

Associate'S Degree, Information Systems