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Payfactors is a full suite of cloud-based compensation data management tools· Lead a team of Subject Matter Experts responsible for all post-sales Enterprise client management across 5 product offerings. Their responsibilities include but are not limited to - User / system setup and configuration, client onboarding and implementation, data management, training, and on-going support through the lifecycle of the contract. Oversee / Assist with development and presentation of custom Tableau reports for analytical requirements.· Partner with Leaders across the Product, Engineering and Development, and Customer Success departments to help unify the direction and align initiatives with the Client Services group. Collaboration efforts focus on resource allocation, defining product roadmap priorities, enhancements, and functionality changes across our products. · Report directly to the Executive Leadership team, oversee a client portfolio with Annual Recurring Revenue values exceeding $60M, participate and provide resolution for client escalations. Aid in the creation of our internal and external training programs, content contributor for the documentation and client resources library. · Key member responsible for the development and execution of the Services growth strategy. Implemented a resource plan that supported rapid company growth and client acquisition. In a 3-year period the company went from 500 clients to 2,500, and the Services organization grew over 500%· Notable Accomplishments in 2020 – Maintained an 80% implementation completion ratio. Processed 3,000+ service tickets (20% increase over 2019), Increased NPS from 40 – 52. Voted #1 in the following segments for the latest 2020 Awards by G2 Crowd: Best Relationship, Best Support, Most Implementable (Enterprise), Easiest to Do Business With, and Easiest Setup

I manage client interaction, delivery of services, and satisfaction of our Account Based Marketing (ABM) and Strategic Account programs. We provide customized sales intelligence to some of the world's largest software and technology companies. We collaborate with other internal teams and combine primary research, secondary research, and qualified prospect introductions for sales to deliver custom-built account road maps to our clients. My responsibilities include, but are not limited to:- Managing Client Relationships- Analysis and Validation of Data - Project Management- Sales Intelligence- Prospect Development- Account Penetration- Opportunity Generation- Internal Training- Research and Editing

- Developed and Maintained monthly $10 million pipeline for 3 Account managers, grown from 6.5 million in April of 2008- Processed $1 million monthly revenue- Marketing coordinator supporting lead generation for Professional Services group and products through email blasts and technical seminars/events - CRM and system training for Account Managers and new hires

- Developed 1.7Million in Pipeline in first 180 days (on pace to build $6M Pipeline for 2008)- Strong knowledge of VMware and supporting products- On-Demand mapping business / IT needs to solutions- Strong opportunity creation skills

Assistant Sales Manager/Business Development Manager- Monitor inventory of over 200 new and pre-owned vehicles- Maintain and control expenses including advertising and payroll- Track employee goals and help employees reach individual goals through motivation and other techniques- Responsible for creating future business opportunities by contacting new prospects via the internet and telephone and setting appointments- Maintain and analysis statistics showing the effectiveness of advertising and marketing strategiesFinance Manager- Processed all documents for customer financing and vehicle registration- Worked with financial lenders on behalf of the customer for loan consideration- Monitored and tracked cash flow of funding packages- Analyzed and tracked interest rates from multiple financial institutions to familiarize myself with the competitions rates.

FEP Accounting I - Maintained balance sheet activity for 3 legal entities.- Reconciled daily cash between ledger and bank statements for 3 legal entities.- Processed accounting transactions for incoming and outgoing daily cash.- Extensive work with limited partnership agreements as well as financial statements for nearly 800 funds.- Prepared mark to markets on a quarterly basis.- Processed, tracked and analyzed accounts payable.- Extensively communicated with foreign exchange office to convert monetary figures for foreign denominated funds.- Assisted with the accounting processes during transfer projects of funds from Boston to Providence, which quadrupled the number of funds the department had responsibility over