Blake Haynes Email & Phone Number

Anniston, Al, Us

Managing caseload of 400-500 SNAP cases, evaluating applicants for initial and ongoing program eligibility. Assisting patrons to receive critical benefits by interviewing over the phone and in person to identify eligibility with nearly 100% of cases processed timely. Supporting achievement of program goals and objectives, processing changes and reviews with nearly 100% timeliness and accuracy.Communicating and collaborating with internal teams and management to process caseload within time constraints, solve issues, updating management on program status.Analyzing qualitative and quantitative data, determining eligibility of applicants.Protecting program integrity by identifying fraud, abuse, and overpayments, and collaborating with management to close process gaps and entering potential overpayments into comprehensive claims system (CCS) with 100% of overpayment claims entered within timeframes.Documenting case activity for all clients using case notes and entering documents submitted by clients in digital files with nearly 100% accuracy and timeliness.Providing guidance to clients on application process and needed documentation, assisting clients in obtaining documentation as needed and facilitating the use of collateral verification sources when documentation unavailable, increasing successful program enrollment.Maintaining client data using information systems including ADDI, OACIS, and SCI-II, ensuring accuracy and tracking.Resolving client inquiries, solving problems, and addressing issues through multiple channels including in person meetings, email, mail, and telephone, providing timely customer service and application support with very few complaints from clients. Have received recognition from senior management for time management, team collaboration, productivity, and communication.

Master Of Arts (M.A.), Sociology

Bachelor Of Arts (B.A.), Sociology, Political Science