▪ Establish and manage a team of professional brand ambassadors to enhance brand visibility and customer engagement.▪ Develop and execute effective marketing strategies to increase brand recognition and sales by 30%.▪ Organize over 2,000 brand ambassador events, providing detailed sales trend reports to clients.▪ Foster brand loyalty by engaging and educating patients during events and maintaining communication post-event.▪ Coordinate participation in special events, festivals, and exclusive meetings to boost community awareness.

▪ Managed reservation requests, coordinated guest arrivals and departures for a seamless experience.▪ Provided exceptional service, maintained Superhost status through high-quality guest interactions.▪ Kept availability and pricing up-to-date, optimized booking rates.▪ Ensured property was well-stocked, clean, and safe for guests through diligent upkeep.▪ Created and implemented efficient cleaning and maintenance procedures.

▪ Oversee the opening and closing of the dispensary, ensuring all procedures are followed meticulously.▪ Maintain adherence to Missouri state regulations and METRC standards.▪ Manage a team of 43 employees, including hiring, training, supervising, evaluating, and disciplining staff.▪ Drove a $100k increase in sales since March 2024 through strategic initiatives and effective management.▪ Implement and refine inventory intake processes, achieving a maximum 48-hour turnaround.▪ Address and resolve patient and staff issues, enhancing overall satisfaction.▪ Identify and address process inefficiencies to boost productivity.▪ Successfully completed the Missouri State audit for the dispensary.▪ Work closely with senior management and various departments to meet organizational goals.▪ Utilize multiple computer programs (METRC, Dutchie, Biotrack, MJ Freeway, Microsoft Office Suite).

Directed daily kitchen operations, ensuring efficient opening and closing procedures.▪ Managed cash flow, handled significant amounts of currency with accuracy and integrity.▪ Trained new hires on company policies and procedures, creating comprehensive training manuals.▪ Maintained strong communication channels with senior management and key departments.▪ Organized community service projects and social events to promote brand and community engagement.

Led the dispensary staff of over 50 employees, overseeing hiring, training, supervision, and performance management.▪ Ensured compliance with all safety, budgeting, marketing, and sales goals.▪ Built and maintained vendor relationships, enhancing product offerings and inventory management.▪ Conducted weekly staff meetings to disseminate product knowledge and updates on policies and procedures.▪ Promoted the dispensary through social media and community events, increasing visibility and customer engagement.

Collaborated with pharmacists to accurately fill prescriptions and ensure patient safety.▪ Answered telephone inquiries, providing callers with necessary information promptly and professionally.▪ Efficiently managed customer check-in and check-out processes.▪ Supported pharmacists with daily operations to ensure smooth and efficient pharmacy workflow.▪ Delivered exceptional customer service to all guests.▪ Managed weekly inventory of medications, including controlled substances, to maintain adequate stock levels.▪ Interpreted physicians' orders using medical terminology and coding for accurate dispensing.