Blake Itzenthaler Email & Phone Number

Muskegon, Mi, Us

Parsippany, New Jersey, United States

Parsippany, New Jersey, United States

• Interviewed and hired an opening team as one of the first four employees of the hotel prior to completed construction• Organized with owners, management, and Hilton corporate to meet deadlines and needs to open the property quickly and smoothly• Set up the entire property’s tech – Workstations, phonelines, server and key stations• Performed root cause analysis to eliminate repeat issues within day-to-day operation• Helped with conflict resolution between employees, departments, and guests• Performed departmental analysis including individual reviews and evaluations to insure full functioning of hotel operations • Trained all departments and established standard operating procedures for the front desk, audit, accounting, and housekeeping• Cross-trained all employees to be flexible across multiple departments and roles• Prepared individuals for success, pushing employees to their highest abilities with the goal of promoting from within• Acted as Human Resources processed new employees through ADP as well as onboarding• Acted as Accounts Receivable/Payable setting up client accounts and invoicing as well as received and processed incoming invoices• Assisted the General Manager setting up monthly variance reports and budgets as well as processing weekly payroll.

Parisppany, New Jersey

• Oversee front desk operations and cover shifts when necessary – morning, evening, or audit• Manage and remain up-to-date with each team member and his or her needs to succeed in the department• Collaborate with Sales, Maintenance, Food & Beverage, and Housekeeping in weekly meetings representing the front office to maintain a positive and comfortable environment for all guests and team members• Acknowledge and respond to positive and negative surveys from past guests• Provide quick and tailored solutions to guest assistance complaints and concerns

• Process arrivals and departures of up to 200 guests daily• Creatively resolve customer service issues in a timely manner and follow up to exceed expectations• Pre-assign rooms, note and execute requests based on pre-arrival reports

Des Plaines, Illinois

• Designed, consulted and created all graphic design needs (Logo, Menus, Uniforms, Merchandise)• Ordered supplies and ingredients – adjusted menu prices accordingly.• Cooked and led other employees throughout the work day as well as trained new employees• Managed and maintained the schedule for employees

• Ensured guests had the best time with customer service, while helping find tangible memories• Received and stocked Disney products and drinks prior to the store opening• Disney trained to be adaptable to all Disney Parks and Resorts locations

•Maintained a relationship with clients leading up to and during their conference or event•Planned with the clients and other Loyola organizations to fulfill the clients electronic and technical wants and needs

•Promoted community and ensured the wellbeing of almost 700 residents by maintaining close relationships, routinely checking in, and organizing communal events and activities•Aided in the transformative transition into college life at Loyola University and the city of Chicago by providing tips and being readily available for questions