Blake Johnson Email & Phone Number

Fort Worth, Texas

Oversees and assigns duties to 15 team members daily inorder to accommodate fluctuating workloads.• Serves as liaison for upper-management, communicating any inquiries and/or concerns from including but not limited to: patrons, employees, & vendors.• Ensures that daily operations are in compliance with current contracts and company policies, while maintainingan accident-free environment.• Receives truckloads of 1000+ cases daily to ensure product quality and maintain 100% accuracy against invoices andreceipts while practicing FIFO methods.• Adjusts inventory quantities ensuring that on-handbalances are above 85% accuracy.• Assesses training needs of staff and arranges for or provides appropriate instruuction in order to build efficiency.• Creates and edits orders containing 2000+ items using CAO (Computer Assisted Ordering) Web and DIBS Systems.• Maintains records of daily/weekly sanitation, MHE forms, eye wash stations, and system temperatures.• Assists current CAO team periodically with cycle counts and line-item counts.

Montgomery, Alabama

• More than 4 years experience in providing outstanding customer service to patrons.• Maintain close and personal relations with frequently visiting customers.• Advanced experience in managing inventory and coordinating daily shipment processes.• Extensive experience in documentating invoices and salvage reports ensuring accuracy.• Experince in training new hires.• Strong background in data entry utilizing systems including Microsoft Excel, Microsoft Access, and DIBS.• Conducts quality control on products as part of daily routine.• Outstanding merchandising skills.• Advanced knowledge in creating and modifying daily orders as necessary.

Montgomery, Alabama Area

Observes and follows established policies and procedures.Responsible for additional projects that may be assigned in designated locations. Reviews necessary project instructions and project updates provided via our web-based reporting system and email. Brings necessary instructions, project updates, and materials to store when servicing.Completes every store visit on time and within the allocated amount of time. If spending extra time, noting on the call report why the extra time was necessary. Executes tasks as directed via voice, print, or electronic instructions.Provides excellent customer service to stores and store personnel with professionalism and integrity.Completes accurate surveys on web-based system by the deadline, and submit photos as requested. Timely relay of field and store level issues to office via email or phone.

Montgomery, Alabama

• Provided outstanding customer service to foreign and domestic servicemen and women.• Maintained merchandise stock levels as needed.• Edited inventory information to ensure accuracy.• Advanced experience in cash and check handling.• Experience assembling merchandise and displays as needed.• Enrolled customers in available credit programs.

Montgomery, Alabama

• Advanced experience in phone etiquette.• Initiated 100+ calls daily using automated programs.• Utilized WinQuery software for customer data entry purposes.• Ensured accuracy on demographic and account information.• Maintained customer relations while communicating.