Blake Johnson Email & Phone Number

Orlando, Florida, United States

• Provided excellent customer service by taking incoming calls when needed• Takes ownership of all customer concerns and is responsible for the outcome of customers experience • Analyzes and summarizes customer issues in order to prepare appropriate solutions/clarifications to respond to customers • Analyzes data to identify trends, potential opportunities and risks• Monitors associate phone calls and recordings that require further investigation and a deeper review for quality, compliance and accuracy • Performs follow-up call back functions which includes following up with a customer, client, BU or manager on a specific case as needed

Orlando, Florida, United States

Completes the necessary steps to initiate, properly conduct credit card claim investigations and respond to all claim related inquiries within regulatory or required timeframes.• Responsible for performing reasonable credit card investigations and filing applicable chargebacks to help mitigate fraud losses for our clients. • May make and/or receive phone calls to and cardholders and merchants when necessary for the claim investigations.• Solves problems in an effective and efficient manner with a clear understanding of when to escalate an issue or report a trend or problem to management.

Orlando, Florida, United States

• Choose appropriate questions to uncover caller’s purpose and needs.• Present, explain, and provide applicable, accurate, and appropriate information with respect to programs and services that could assist callers. • Assist applicants in completing eligible applications.• Assist applicants with the online submission of applications.• Actively ensure quality case les and client interactions.• Review submitted applications for compliance with the program guidelines and policies.

Orlando, Florida, United States

• Acts as primary liaison with callers; follows client specications in assisting with questions and solving problems related to the claims application and servicing processes.• Educates and informs the customer multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.• Educates claimants/callers on client requirements and benet plans documenting all required details of the call in a concise professional manner.• Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed

West Palm Beach, Florida, United States

• Provide excellent customer service in incoming calls.• Enters conversation into Servicing comments on computer.• Assists in maintaining customer insurance information for Property, Liability, Flood, PMI, etc.• Responds to customer correspondence, types letters, prepares forms, and other documents.• Assists in monitoring non escrow accounts for payment of taxes and insurance by mortgagor.• Prepares letters, forms and other documents used for discharging liens.• Examines documents such as deeds, assignments, and mortgages, to verify that all documents are correct prior to discharging the mortgage lien.• Coordinates and processes payoff requests for various title companies or customers.

Boynton Beach, Florida, United States

• Sell all products and services offered by the Company.• Meet all sales objectives.• Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and ling the completed orders.• Provide excellent customer service experience