Blake Leaist Email & Phone Number

Hamilton, On, Canada

Currently, I am working as a Network Consultant and am building a comprehensive contractor service network for a major US entity. Responsibilities include: negotiate pricing with contractors, submit contracts, define service area and compile needed documentation for project execution.

During my time with this firm, I spearheaded daily operations for national product repair services establishing company objectives and strategic plans. I governed three regional direct reports, 20 service units consisting of 130 technicians and 1,000 contractors throughout the nation, and I supervised the work and results of Dispatch, Contractor Desk and.

When employed with Sears Canada, I served as the senior adviser to the Vice President of Field Operations ensuring accountability. I championed a talent team of three Performance Analysts, three Process Managers and one Business Analyst in the identification of opportunities to increase revenue flow and maximize business capacity. I pioneered an end-to-end.

In this position, I instituted a Technical support desk team consisting of 12 Senior Technicians and 30 Parts Ordering Associates thereby hiring, training and mentoring all personnel in an effort to enhance team performance, efficiency, and work processes in the mission of maximizing revenue, reducing expenses and delivering white glove customer service. I.

When employed with Reliance Home Comfort, I was charged with responsibility to spearhead tri-city operations, service and installation of HVAC and water heaters in the Guelph, Cambridge and Kitchener areas. I managed a team of three supervisors, 45 unionized staff including 23 technicians, 12 HVAC installers, 10 water heater installers and eight.