▪Venue development and successful launches for global culinary programs, ensuring seamless implementation and execution.▪ Partnered with heads of Operations, Development, Purchasing, Marketing, and Category teams to facilitate the smooth rollout of global programs to all regions, fostering cross-functional collaboration.▪ Developed comprehensive program briefs to assess key competitors, evaluate financial viability, determine product assortment, allocate marketing support, create team member training materials, and establish program goals and measurable targets for current and future venues.▪ Developed and executed various catering pilots, programs, and initiatives, collaborating cross-functionally with teams in Merchandising, Category, Retail Operations, Marketing, and eCommerce/Technology.▪ Oversaw end-to-end business processes for menu/program briefs, planning, operations, and production, ensuring seamless execution and customer satisfaction.▪ Provided financial guidance and tools to enable teams to make data-driven decisions related to purchasing, production, product mix, and merchandising.▪ Collaborated with leadership to drive success based on financial expectations, customer and product trends, competitive landscape, and Whole Foods Market differentiators.▪ Supported the development of Standard Operating Procedures (SOPs), training materials, and program overviews to align with the team's strategic vision.

▪ Directed operations for all bars and restaurants within the stores, including over 15 alcoholic bars and hot/cold self-service bars, ensuring high-quality service and customer satisfaction.▪ Led the COVID-19 Back to Business initiative, aligning and maximizing profitability for over 500 global stores, while implementing necessary safety protocols.▪ Optimized retail execution by developing and managing strategic partnerships with third-party suppliers, in-store vendors, and catering services, while also spearheading recipe and menu development.▪ Pioneered the inaugural yacht and private jet-provisioning program for six stores, including the creation of program documents, operational flow, processes, and training manuals.▪ Achieved projected year-one sales of $1.0M, delivering high-volume and high-expertise provisioning for orders exceeding $5,000.▪ Selected as a key member of a global task force responsible for coordinating premier venues and overseeing operations in more than 200 stores.

Store Team Leader for Coral Gables 2/2016-2/2018 (Diamond Store), North Miami 2/2013-2/2016 (Opening Store Team Leader), Wellington 1/2011-2/2013, South BeachAppointed by executive leadership to spearhead the transformation of the struggling Coral Gables store, known as a Whole Foods Diamond store, with a focus on revitalizing team morale and performance.▪ Mentored and coached a team of over 300 members, driving a remarkable turnaround that elevated the Coral Gables location to become one of the top-performing stores among all Whole Foods Market locations, generating over $75M in annual revenue.▪ Demonstrated strong financial acumen by overseeing P&L and labor budgets, managing discretionary spending, and effectively collaborating with legal and contract teams on matters such as workers’ compensation, general liability, and EEOC compliance.▪Conducted comprehensive reviews of purchasing projections and "open to buy" reports, implementing strategies to optimize profit margins at the location level, resulting in improved financial performance. ▪Successfully managed the end-to-end process of opening the North Miami store, overseeing all operational aspects, and cultivating a motivated team while establishing a positive store culture.▪ Recognized for exceptional contributions during this period, receiving prestigious awards including the 2014 'Above and Beyonder' Global Award, the 2015 'Honorable Mention All-Star' Award, and the 2016 'All-Star' Store Award.

▪ Conducted meetings with business partners and clients, facilitating discussions on multi-media and mobile-media services, and collaborating with the COO and VP of Products at Buongiorno USA to align with client vision and execute successful projects.▪ Served as a key liaison between internal departments, including sales, operations, marketing, and technical teams, ensuring effective communication and coordination to meet campaign requirements and deliver exceptional client service.▪ Traveled internationally to locations such as Mexico City and other sites for business reviews, marketing of services, and other crucial activities, fostering global partnerships and expanding market presence.▪ Headed a team of over 25 Customer Service Specialists, responsible for efficiently processing multi-mediacustomer service inquiries and supporting a wide range of products, including digital wallpaper imaging,downloads, texting, games, and multi-media subscription services.▪ Managed a high call volume, servicing millions of calls annually, demonstrating exceptional organizational and time management skills. Traveled to Mumbai and Dubai to provide leadership and conduct training sessions for team members, ensuring consistent service delivery and skill enhancement.▪ Made quarterly trips to Dubai, United Arab Emirates, and Mumbai, India to stay updated on the latest training methodologies and industry trends, fostering a culture of continuous improvement and professional development.▪ Created IVR (Interactive Voice Response) call flow and prompts, optimizing the customer experience and streamlining call routing for enhanced efficiency.