Blake Leppert Email & Phone Number

United States

Deliver unparalleled solutions that augment HubSpot from the outset while ensuring seamless implementation of CRM governance measures to drive your business's performance.Assesses business and user requirements to tailor solutions that align with overarching business objectives, including the customization of fields, workflows, and automation processes. Translates business needs into detailed technical specifications.Design and enhance processes related to contact lifecycle management and lead handling, encompassing lead scoring and routing within HubSpot and associated GTM stack tools.Document system requirements, define project scopes, and contribute to the creation of system specifications to guide development and deployment efforts.Deliver training and assistance to users to ensure proficient utilization and adoption of system capabilities.Line Manager of 5 North America Marketing and Sales Consultants.Collaborate with Country Managing Directors + Sales + Key Account Managers on pitches, client presentations, and identification of new opportunities.Identify knowledge gaps and growth opportunities and work with relevant internal stakeholders to coach and mentor team members.Responsible for customer happiness & profitability of the regional team with the Managing Director.

Annapolis Junction, Md

Leads website and digital marketing strategy implementation for clients, including website design and development, content marketing, social media, SEO, digital paid media and marketing automation. Conducts research, audits, and analysis of data; makes recommendations of efforts at the tactical level. Builds and presents monthly, quarterly and annual ROI reporting for client retention. A primary contact, day-to-day lead on timelines, action items and moving website and digital marketing projects forward.

Baltimore, Maryland Area

- Assisted the sales team in managing the company's Customer Relationship Management (CRM) system, HubSpot, to ensure all customer contacts and the sales pipeline were current. - Analyzed and reported the company's performance on all social media outlets - Facebook, Twitter, LinkedIn, and YouTube.- Drafted and distributed email communications via MailChimp to existing and prospect customers.- Managed the company's website and SEO on WordPress, as well as the business relationship between the server host and other website related partnerships.- Drafted press releases and researched public relations/media outlets to ensure the company's progress and achievements are submitted to the appropriate outlet.- Researched and purchased promotional items for upcoming trade shows and conferences, including giveaways/raffles, company uniform, and exhibit presentation.- Collaborated with the sales team to assist in creating sales presentations, brochures, handouts, and White Papers for sales meetings and events.- Collaborated with the sales and engineering teams to draft proposals for Request for Proposals (RFP). - Created video content through iMovie to market the social impact of our product.

Baltimore, Maryland Area

Managed 10 client accounts and conducted in-person and virtual orientations to educate the clients on program services. Established strategic and tactical annual goals with each customer, and was responsible for the development and in-person delivery of all strategic reporting to clients. Provided consultations, trouble-shooting and innovative solutions to clients to accomplish objectives and program goals. Maintained accurate records on services, appointments and quality assurance. Monitored contract trends and conducted ongoing needs assessments for the clients to ensure optimal use of the program services. When appropriate, I upsold new products and services to existing clients.

Baltimore, Maryland Area

Started with Mally as Customer Service Manager and fielded all customer inquiries. Within a year, promoted to Sr. Manager, Customer Service and Insights, and grew the department from a single email account to the addition of a third-party customer service company including 4 trained customer service representatives. Collaborated with our Director of Ecommerce and public relations agency to update the company's website content to enhance the customer experience. Reported on various customer service trends and utilized the data to help create the company's marketing strategy and website promotions. Accomplishments:Strengthened Customer Service. Grew the department from a single email account to include a third party customer service company with 4 trained customer service representatives who handle phone calls and help customers to place orders. Email customer contacts for the first quarter of 2012 were around 1800 and has grown for overall phone and email customer contacts to 3,000 in the first quarter of 2013 since the addition of the third party customer service company and a toll-free customer support line. Played an integral role in the 25% growth of website sales from the end of 2012 to the end of 2013. Website sales continue to grow in 2014 and the overall website business is 4.4 million from $950,000 since I joined Mally in January 2012.

Greater New York City Area

Baltimore, Maryland Area