•Responsible for managing post-sale activity for large-scale SAAS clients•On-Site and Remote consultations with pharmacy management teams to identify deficiencies in their operations and how to implement the FSI software suite to improve efficiency•Regular Meetings with decision-makers to review any product adaptions, support issues, interface options, and upcoming software releases•Work to identify market needs for the development of upsell opportunities •Responsible for the recurring user meetings with clients from across the country for product review and training•Regular travel with the FSI sales team to trade shows throughout the country to provide hands-on demonstrations to potential clients•Provide online demonstrations to potential pharmacy management customers and upsell demonstrations for existing customers•Managed and trained a software support team

•Reached out to all new clients to implement timelines and set out customized plans to fit each customer's needs•Worked closely with FSI developers to make sure any new custom programs agreed upon by FSI and the pharmacy would be implemented before go-live•Responsible for coordinating any interface projects (i.e, robots, ADT, EMAR, IVR, EDI, e-prescribing, etc.) with other vendors that must be completed before go-live•Coordinated with our conversion company to convert data from the client's old platform to FSI•Scheduled and conducted online and live training with all new pharmacy personnel prior to adding our software package•Provided onsite training during and after the go-live date to ensure each customer was comfortable using the pharmacy suite•Conducted online follow-up training for new customers

•Answered inbound calls and emails for client's software and hardware needs•Troubleshoot and solve all issues involved in the software suite including, the pharmacy software, will-call, workflow, point of sale, robot interfaces, ADT interfaces, etc.•Onsite installation of hardware, including servers, scanners desktop workstations, printers, etc.•On-boarding of internal hires

•Created and maintained a database of commercial real estate/owners and developers in the Northern Utah area•Identified properties for clients seeking commercial investment properties •Created marketing packages for all listed properties for the Cannon Group, LLC