▬▬▬▬▬▬▬• Engineering and building a fully scalable retail operations strategy, specifically focusing on the in-store sales customer journey designed to deliver consistent, seamless sales experiences in high volumes with exceptional customer satisfaction.• Developing an operational framework, standard operating procedures, and execution plan to guide the Scout customer experience during education, shopping, sales, and delivery processes.• Developing Key Performance Indicators supporting Scout Motors’ strategic aspirations.• Building processes to efficiently and cost-effectively move customers through the retail shopping, sales, and delivery experiences in collaboration with Digital Product teams. • Providing operational insights to guide the development of Scout’s digital commerce tools, participating in the design and evaluation of these digital tools alongside the Scout Digital Products team• Crafting a new location launch playbook and tools.• Supporting vendor evaluations for systems, tools, and services that support sales and service functions.

▬▬▬▬▬▬▬ Drive sales, service and delivery strategy development and implementation across the Central US territory which was made up of 103 store locations. Create and facilitate training based on gaps identified during market business review. Responsible for identifying underperforming locations and talent. Building plans with all stakeholders to improve or sustain performance. Support operations standard work and process implementation. Headcount planning and analysis. Responsible for all New Store openings within Central US territory, work closely with real estate and design team to identify locations and design the layout. Lead a team of associates and senior managers directly that work in sales, service, delivery, sales training, service appointment preparation, handle inbound phone traffic, and sales/service/delivery project managers.

Texas & Oklahoma▬▬▬▬▬▬▬➢ Oversight of Sales, Service, Energy and Delivery Operations➢ Key Stakeholder in the development of Charging Infrastructure, Real Estate and adherence to local government policy.➢ Senior Leadership Talent Development- Focus on training and growing retail store leadership within defined market.➢ Business to Business Development- With a focus on Government Partnership, Fleet Operations, Non-Profit Organizations➢ Strong CRM and Business Acumen focused on driving client relationships and engagement

Great Lakes-MI, OH, PA, KY, IN▬▬▬▬▬▬▬➢ Oversight of Sales, Energy and Delivery Operations➢ Key Stakeholder in the development of Charging Infrastructure, Real Estate and adherence to local government policy.➢ Senior Leadership Talent Development- Focus on training and growing retail store leadership within defined market.

A $60.6B Fortune 500 company, Tesla is the leader of pure electric vehicle sales with over 200+ locations across the globe. The company is focused on accelerating the worlds transition to sustainable energy through the development and sale of the highest quality and safest.▬▬▬▬▬▬▬➢ Coached and motivated sales team to meet assigned sales, delivery, and productivity goals.➢ Demonstrated sales leadership by role playing and having an active presence on the floor.➢ Trained and developed team on sales and delivery motions.➢ Analyzed data to determine optimal business strategies.➢ Set individual goals for my team, ensuring goals are aligned with company goals.➢ Partnered with Marketing to identify local marketing and event opportunities to drive sales.➢ Responsible for ensuring all employees provide best in class customer experience for every customer.➢ Managed customer escalations quickly and effectively.➢ Recruited, trained, and developed senior management, building a succession pipeline.➢ Continually evaluated the performance of each team member and provided constant feedback to drive results.➢ Ensured facility maintenance and showroom presentation adhered to the brand standard.➢ Controlled store expenses continually striving to reduce costs and run a lean profitable store location.➢ Fulfilled Tesla’s mission of accelerating the worlds transition to sustainable energy by exceeding monthly sales targets first 2 monthsin role.

Promoted to take over management of the Charlottesville, Virginia location accountable for all aspects of sales, service, parts and business office. Held direct accountability for daily individual sales and driving profitability of a location generating $18MM in annual revenues. Coached and mentored a team of 38 including four department managers. Held full P&L accountability.Charlottesville▬▬▬▬▬▬▬✓ Transformed the organization from operating with 4 different separate departments and conducted cross-training so the location operated as one unit.✓ Broke the location’s monthly sales record in 07/2017 attaining $3.2MM in sales.✓ Grew revenue every month during tenure.✓ Mentored and developed two managers who received promotions to general manager.✓ Generated $18MM in total sales during six months in this role. ✓ Purchased over $3MM vehicles in 6 months.✓ Carried close rate of 24% at almost twice the company average of 15%.Manchester▬▬▬▬▬▬✓ Selected to champion the grand opening of the Manchester, NH location in 09/2017 and oversee ongoing operations. ✓ Generated $10MM in total sales during five months in this role. ✓ Purchased over $1MM in vehicles in five months.

Promoted as part of the opening team for the Tallahassee location to assist in startup and ongoing management of all aspects of sales and operations along with 2 other locations. Hold direct accountability for daily individual sales and driving profitability of a location in annual revenues. Coach and mentor a sales team of 14.Direct Selling Responsibilities ▬▬▬▬▬▬▬▬▬▬▬▬▬▬✓ Work with local businesses within the community to generate sales and referral business.✓ Overachiever of all monthly sales goals and quotas. ✓ Consistently achieve positive customer service feedback.Sales Management Accountabilities▬▬▬▬▬▬▬▬▬▬▬▬▬✓ Lead and exceed key sales and purchasing performance metrics while maintaining compliance with our business goals. ✓ Recruited, interviewed and participated in the hiring of a brand new team of 14 associates.✓ Facilitate CarMax daily trainings in group and individual settings.✓ Hands-on manager, working closely with finance and sales associates to close deals and maximize profit. ✓ Trained all staff on how to sell credit, insurance and warranty products.

Responsible for managing the assessment of car values of customers wanted to trade their vehicles in and then handling the entire sales process of closing the deal. Emphasis on exceeding sales goals, profit margins and resale revenue. Managed a budget of over $50MM and a team of 10 associates.✓ Continually surpassed store targets for buy rates, profit margins, and inventory levels throughout the past 20 months.✓ Directed the CarMax Wholesale Auction team and the sale of over 5,000 units in FY 2013.✓ Conducted monthly store meetings and trainings, launched companywide initiatives, delivered monthly and annual performance reviews to each individual on the CarMax purchasing team.

Initially hired to conduct assessments of car trade-in values and handling the entire sales process of closing the deal. Emphasis on exceeding sales goals, profit margins and resale revenue. ✓ Consistently exceeded goals and quotas achieving and maintaining #1 buy rate % and #1 in profit margins for resale values.✓ Recipient of the Ultimate Buyer Award recognized as Top Buyer in the Region May 2012 and August 2012. ✓ Appraised vehicles at the CarMax store location and delivered vehicle value to customers. ✓ Procured $8MM of inventory annually at regional wholesale auctions.

Managed the sales of home theater products and installation services including a team of five associates in a location generating more than $3MM in annual revenues. Direct Selling Responsibilities ▬▬▬▬▬▬▬▬▬▬▬✓ Identified client needs to facilitate sales and demonstrated product features/benefits. Consulted with customers to make product recommendations and assisted with selections. ✓ Qualified new and existing customers to address their concerns and aligned individual needs with Best Buy products.✓ Active in cross-selling the entire portfolio and effectively utilized upsell and add-on techniques to increase average sale. ✓ Top Sales Associate producing the most profit dollars in the department for 2009.✓ Recipient of various awards throughout tenure for outstanding performance in product sales, warranty sales, and service.✓ Conducted effective consultations yielding average sales and items per transaction above company standard. ✓ Consistent overachiever who met/exceeded sales goals, quotas and benchmarks. Consistently sold $1M+ per year.Sales Management Accountabilities▬▬▬▬▬▬▬▬▬▬▬▬▬✓ Led team to achieve #1 ranking in the region for installation services.✓ Drafted monthly performance reviews and provided detailed feedback for each member of the sales department team. ✓ Maximized sales by successfully initiating in-home consultations and installations and effectively maintaining department merchandise.

Initially hired as a Sales Associate and promoted to manager to oversee the Fort Wayne location generating $16MM in annual revenues. Directed all aspects of sales, business development, operations, administration and customer service.Direct Selling Responsibilities ▬▬▬▬▬▬▬▬▬▬▬✓ Recipient of the Hero Award nominated by corporate and recognized for excellence in customer service.✓ Exceptional negotiation skills able to consistently achieve high profit percentages for products sold.✓ Provided best-in-class service and followed up with customers after the sale to generate repeat and referral business. ✓ Consistent overachiever who met/exceeded sales goals, quotas and benchmarks. Consistently sold $1M+ per year.Sales Management Accountabilities▬▬▬▬▬▬▬▬▬▬▬▬▬✓ Increased store sales by 20% within 2 months of promotion to sales manager of Fort Wayne location. ✓ Trained 40 sales associates toward proficiency in Circuit City principles to ensure contribution to the company and personal development of talents and skills.✓ Conducted opening and closing meetings each day to ensure team effectiveness and performance.