Blake Mays Email & Phone Number

San Diego, California, United States

San Diego, California, United States

Greater San Diego Area

-Analyze data trends in associate performance to identify root causes of inefficiency in order to provide targeted coaching. -Oversee the handling of all claims assigned to the unit including communication, documentation and reserving.

Greater San Diego Area

-Supervised 10 associates daily on good faith claims handling, career road mapping, and goal-setting through both one-on-one and group interaction utilizing peer synergy to drive results.-Worked as the liaison between GEICO’s Payment Recovery Unit and Claims to ensure cohesion and effective process change.-Spearheaded a process change in GEICO’s Auto Repair Xpress program with the goal of increasing the amount of vehicles repaired while increasing the program’s eligibility.

Greater San Diego Area

-Provided support and guidance to policyholders through the litigation process.-Reviewed medical records and reports to settle serious injury claims and high exposure lawsuits.-Represented policyholders in mediation proceedings.

Poway, California

Greater San Diego Area

-Collaborated with senior management to identify business needs in order to create and complete ten process improvement projects for the interns.-Instilled a mindset of data driven analytics while developing the interns through each stage of the process review.-Prepared and coached interns for presentations/challenge sessions with departments’ top executives.-Successfully recruited 90% of candidates.

Greater San Diego Area

-Built relationships with customers and attorneys to effectively negotiate fair and equitable settlements.-Successfully maintained a daily diary in order to manage and settle claims assigned for clear damage to private passenger autos, liability disputes and bodily injury.

Greater San Diego Area

-Interpreted policy contract to determine coverage for complex claims.-Determined and attributed liability, accordingly, through thorough investigations which necessitated securing recorded interviews from insureds, claimants, and witnesses. Reviewed police reports for supplemental data, and participated in intercompany arbitration.-Understood the need for elite communication skills in order to explain complex liability decisions to policyholders, claimants and attorneys. Prepared for contentions, objections and counter demands.-Drafted professional documents that communicated the company’s position on coverage, liability and damages.