• MSP providing virtualized and local networks, security and consulting for over 2000 endpoints (network servers and hosts). Using Connectwise ticket and software for RMM.• I am the preferred on-site tech, both due to personality and skill for the company for Texas. First week with the company I was assigned to bring an encrypted network back online. • Network and System administration, learning Sonicwall management, Virtualization using VSphere and VMWare, Routing/Switching protocols, DHCP, DNS, NAT, RDP configuration.• Troubleshooting and solving simple to complex issues often related to subnetting, network printing, file sharing with group policy and AD, both local machines and cloud servers.

• Preferred contractor for multiple Fortune 500 companies such as Exxon, Pitney Bowes, McDonald’s, HP with 100% satisfaction rate.• Perform network troubleshooting and configuration on Cisco routers/switches from layers 1-3 in the OSI model.• Ranging tasks from installing workstations, troubleshooting OS issues, WAP configuration, and network mapping.• Working independently, with remote helpdesk, or individual teams.• Going above and beyond identifying and solving issues for clients, earning multiple contracts with highly sought-after names.

Business Card Portfolio (2010March 2012) Analyze card member situations to provide best possible solution, while negotiating a winwin situation for the bank and card member. Requested by management to join a pilot team immediately following training due to excellent knowledge of policy/procedure, regulatory compliance and exceptional time utilization/organizational skills. Key Accomplishments Maintained regulatory compliance & federal regulation training required for credit account Adaptable to new changes and assisted managers in training peers re. new policies and regulatory rollouts Received additional training for business and unique portfolio accounts re. laws and compliance Achieved excellent reviews and recommendations by peers and management on semiannual and annual reviews Regularly assisted managers with new rollout strategies, testing new software, and training/coaching peers Requested by manager to assist with calibration of calls, to align with quality and bank strategy

with CEO maintaining accounts, reconciling and negotiating new/existing accounts. Supervised team of 17 people while maintaining daily duties. Created new procedures and trained employees in all aspects of company functions.

Key Accomplishments Acquired main accounts that were debating withdrawing contracts--increased profits from 30% to 60% on average per contract Supervised team of 17 people, still accomplishing daily goals and managing accounts Lead team to the most profitable fiscal year, spearheading new incentive plans and rates for best clients. Trained new employees, existing managers, and implemented new procedures for increased efficiency for account managers Obtained leads through existing clients, and negotiated rates for contracted pricing.

/Point of Purchase Displays (19982003) Worked as a structural designer, creating semipermanent and permanent displays for major companies such as Proctor & Gamble, NASCAR, Disney, Old Navy, and Revlon.