Blake Mclean Email & Phone Number

•Provided technical assistance to clients over the phone and transferred calls to appropriate departments as necessary•Addressed client concerns with billing, programming and policy changes, as well as resolving client issues from a call-centre environment•Organized client contact campaign in response to channel removals and created procedures and documentation for future campaigns

•Evaluated needs of Line Cooks, keeping an eye on current specials and nightly usage, in order to develop daily objectives for prep team•Received food shipments, checked for order discrepancies and rotated new food with old•Trained 4 new employees in all aspects of prep position including: food preparation methods, motivation, proper food handling and prioritized list creation

•Took on role of Acting Assistant Manager to aid managers at 5 local stores•Communicated in store with a wide variety of customers to assess wants, needs and supplied information on products appropriate to requirements•Supervised and trained 12 new employees in Source’s point-of-sale software, customer care styles and product organization•Organized product displays in 5 Calgary stores in order to make items easier to locate for both staff members and customers•Developed… Show more •Took on role of Acting Assistant Manager to aid managers at 5 local stores•Communicated in store with a wide variety of customers to assess wants, needs and supplied information on products appropriate to requirements•Supervised and trained 12 new employees in Source’s point-of-sale software, customer care styles and product organization•Organized product displays in 5 Calgary stores in order to make items easier to locate for both staff members and customers•Developed knowledge and interest in wide area of consumer technologies including: mp3 players, cell-phones, televisions, sound systems and power filters Show less