Blake Meyer Email & Phone Number

Highland, Il, Us

United States

Planned and deployed a server upgrade procedure to bring all Navvis servers up to date. Maintained a regular monthly update schedule after bringing them up to date. Restored JAMF as a tool to be used to deploy Macs to internal employees. Created documentation for the process of using JAMF to deploy and maintain Mac devices. Maintained Veeam server backups and worked with their support to resolve complex issues. Provided onsite and remote support for more than 300 end-user clients with software, hardware and network connectivity issues. Maintained our PXE boot environment adding drivers for new machines, new applications to deploy during the build, and updating the image with supported Windows operating system versions to complete laptop builds for new devices. Implemented and maintained Intune environment for onboarding and existing devices. Reviewed, created, and maintained knowledge articles for use within the team and with Navvis Colleagues. Worked with colleagues on ticket escalations, communicating with them to determine the steps they have taken, then working with them towards resolution of the ticket.

Litchfied, Illinois

Promoted after two years for providing excellent support and exceeding expectations for the current associate role. Interact with clients to help troubleshoot and resolve complex product problems or issues. Interact with clients to provide basic training to achieve success with the product for their company. Provided basic product troubleshooting training for new hires within the company. Assisted with compiling knowledge articles for future troubleshooting issues. Wrote queries to be used within Microsoft SQL server to find information within databases. Track and document issues and their resolution using Service Now. Worked with development team towards resolution of known issues after thoroughly troubleshooting product issues. Stay abreast of current technology in products, design changes, and new products offered. Worked with team members to migrate interfaces within a hosting environment.

Litchfied, Illinois

Interact with clients to help troubleshoot and resolve product issues. Worked with L2 support via tasks within ServiceNow to see problem through resolution. Documented troubleshooting steps to track steps taken towards resolution. Used premade SQL queries within TFS to retrieve data within server databases. Performed interface migrations for hosted and Self-hosted clients. Learned about new products offered and industry standards.

Chesterfield, Missouri

Tested software such as System Center and IPAM features for compatibility within the company. Troubleshoot any hardware or software issues employees had with the computers. Remotely deployed antivirus to computers. Setup and deployed Veeam free edition for backup of critical virtual machines. Worked with Active Directory and Microsoft exchange to disable any departed employees. Worked with Spiceworks to log tickets with problems and their resolution. Worked with EXSi host and vSphere.

Greater St. Louis Area

Provided customers in the lumber yard best service and settled disputes over issues which involved material receipts. Carried Drywall and Stocked shingles to jobsites and made sure they were neat and organized. Stocked material throughout yard.