• Manage quantitative and qualitative research projects using Protobrand’s unique methodology, designed to derive insights related to System 1 thinking (automatic, subconscious).• Mentor junior colleagues and direct reports.• Conduct 1:1 interviews with research participants.

• Wrote qualitative and quantitative market research reports for a variety of industries such as CPG, pharmaceuticals, finance, and non-profit.

• Assisted in development, management, and analysis of custom market research studies, primarily focused on quantitative analysis. • Involved in all steps of research including proposals, study and questionnaire design, vendor and client management, and reporting.

• Helped major financial services and social networking clients meet their business objectives by providing insightful, timely, and accurate analysis of quantitative data. • Provided proactive and professional relationship management to clients, including participating in account planning, sales renewals, and face-to-face client meetings. • Identified opportunities to grow Forrester’s relationship with clients through intelligent questioning and understanding of the client’s business goals. • Consistently managed client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback.• Provided input to product deliverables, survey content, and development teams on client/market requirements and gaps in our current coverage versus client needs.

Communispace is the world's leading provider of market research online communities and indispensable insight partner to a wide range of Fortune 500 companies.• Led research design, analysis, reporting, and client service for some of our most high-profile clients across a variety of industries. Examples include collaborative long-term partnerships with Citibank, Kraft Foods, 3M, Charles Schwab, and KLM.• Crafted comprehensive, concise and engaging research reports based on projects that incorporated multiple research methodologies (i.e. surveys, discussion boards, live chats, consumer video and image submissions). • Compelling presenter, comfortable with audiences ranging from day-to-day client research leads to C-level executives. Widely-recognized for presenting in an easy to understand, personable, unflappable manner. • Created and taught training courses in qualitative data interpretation, intended to guide client services staff at all levels uncover insights and effective communicate key learnings under tight deadlines. • Managed and mentored junior colleagues who have gone on to successful careers at Communispace and are regarded as high-performers.

Circles is a provider of concierge, event planning, and marketing services. • Consistently among the highest performers and earned the company’s most prestigious award – given annually to select employees who exemplify the company’s values.• Analyzed client satisfaction surveys and conducted qualitative research with department supervisors and staff.• Spearheaded efforts to proactively address common errors and habits that led to poor experiences for clients. Developed policies to address these issues and communicated new policies to front-line staff and supervisors. • Successfully trained staff members in Circles' Boston and Toronto locations.