Provide customer service in guest reception.Control access at front lobby entrance of 40,000 square foot corporate client office building.Write comprehensive reports outlining all observations and activities.Stand in for the manager during holidays/sickness as required.

Instructed customers in troubleshooting computers and company products with telephone etiquette.Built customers' interest in services and products offered by the company.Updated existing databases with changes to accounts of customers/prospective customers.Conducted follow up calls with clerical duties which included calling, faxing, filing, emailing.Researched for required information using available resources.Handled and resolved customer complaints and requests.Completed call logs.