Blake Rafferty Email & Phone Number

Albertville, Mn, Us

Elk River, Minnesota, United States

- Responsible for managing the Loan Operation Department at the bank to include daily administration of all loans and related bank accounts.- Acts as the primary contact for all loan processing including loan funding, collateral management, and problem resolution with regards to payments, company ledger balances, risk review and loan approval, etc.-Implementing and improving previous and current procedures to drive efficiencies in day to day, weekly, monthly, and annual processes.- Streamlining bankruptcy process and procedure to simplify the process. Facilitated training of direct reports that lead to support of bankruptcy case volume to exceed legal/risk obligations in addition to saving business on involved loans.-Partnered with internal teams to balance loan volume between commercial business and consumer to drive dual control risk planning to mitigate risk and exceed compliance requirements.-Enhanced utilization of a new loan system to identify new efficiencies to expand technological advances to exceed customer demand that created an improved experience thus improving loan volume and simplified process for the consumer and company.

Minneapolis, Minnesota, United States

- Planned and facilitated one-on-one meetings with employees to analyze performance, resolve issues and provide job training, increasing overall productivity and efficiency.- Evaluated loan applications to determine if they meet credit approval through review of policies and procedures against qualifying factors in review of financial documents supporting income, credit, and asset history.- Partnered with sales, underwriting, and closing scheduling all team meetings with front line and management to resolve issues looking at all options and exceptions within policy to manage risk and preserve exceptional client service to meet client tight close dates.- Oriented new employees on the company's processes, procedures, and deadlines to help meet increased loan application volume while exceeding customer service results and quality metrics.- Led and developed a team of 12 processors of varying loan skill types (non-agency/jumbo, agency, internal/external referral sourced business, self employment income clients, business owners, foreign borrowers, real estate owners, condominiums, cooperatives, all purchases and refinances, new construction, etc.) Diversifying skills and loan type knowledge to help other departments improve volume and revenue.-Participated in the implementation of revised systems, policies, and guidelines which have had significant impacts on the department and oversee implementation of practices in day to day activity on the front line to ensure compliance with company, legal, investor, regulatory, and business policies along with managing risk within company thresholds.- Conducted regular performance reviews for subordinates through verbal, written, and ongoing review programs. Ensured quality and compliance levels by working with auditing.- Monitored and analyzed reports and forecasts to strategically manage the team to determine how best to align resources to deliver optimal results from a production, service, and revenue standpoint.

Minneapolis, Minnesota, United States

Planned and facilitated one-on-one meetings with employees to analyze performance, resolve issues and provide job training, increasing overall productivity and efficiency.- Promoted to Senior manager after receiving exceptional rating from year end review as a result of improvements in customer service, productivity, and quality.- Developed 3 new hires from level 4 processor to level 5.- Partnered with sales, underwriting, and closing scheduling all team meetings with front line and management to resolve issues looking at all options and exceptions within policy to manage risk and preserve exceptional client service to meet client tight close dates.- Oriented new employees on the company's processes, procedures, and deadlines to help meet increased loan application volume while exceeding customer service results and quality metrics.- Led and developed a team of 10 processors of varying loan skill types (non-agency/jumbo, agency, internal/external referral sourced business, self employment income clients, business owners, foreign borrowers, real estate owners, condominiums, cooperatives, all purchases and refinances, new construction, etc.) Diversifying skills and loan type knowledge to help other departments improve volume and revenue.-Participated in the implementation of revised systems, policies, and guidelines which have had significant impacts on the department and oversee implementation of practices in day to day activity on the front line to ensure compliance with company, legal, investor, regulatory, and business policies along with managing risk within company thresholds.- Conducted regular performance reviews for subordinates through verbal, written, and ongoing review programs. Ensured quality and compliance levels by working with auditing.- Monitored and analyzed reports and forecasts to strategically manage the team to determine how best to align resources to deliver optimal results from a production, service, and revenue standpoint.

Minneapolis, Minnesota, United States

- Team Lead assisting direct manager through facilitating one-on-one meetings with 15-30 processors to analyze performance, resolve issues, provide job training, increasing overall productivity and efficiencies.- Developed and maintained excel files shared in Microsoft Teams daily, driving productivity, customer service, and quality in 200-600 loans regarding communication deadline requirements, loan staging timing requirements, federal regulations that resulted in an increase from 60.82% in 2019 to 85.62% in 2023 regarding customer service survey feedback (exceeding site average of 75%), increase in funding productivity from 5 loans funded per month per processor to 15 loans funded per month per processor (exceeding site average of 7 funded per month per processor). - Managed coverage of over 500 files by adapting to adversity and collaborating effectively and efficiently with team members resulting in promotion to loan operation I managing my own team directly.- Provided feedback and coaching to team members on use of procedural resource to help improve quality loan submissions to underwriting from 85% in 2019 to 97.5% in 2020 (exceeded 90% requirement)- Assigned new loans based on team member's strengths, capacity and knowledge while up skilling/monitoring that increased productivity to 11.42 funded units as of mid year 2020 (above specialized team average of 7 funded units.

Minneapolis, Minnesota, United States

-Exceeded customer service metrics in every month from June to December 2019 with a 90.43% net promoter score (above average 73%).- Diversified and took on all loan skill types in a span of 2 months while exceeding quality, productivity, and service goals. (Initial approval rate of 85% exceeding requirement of 80%, funding units 10/month above 6/month site average) That promoted me.to team mentor to help new hires while managing loan file size of 40 that resulted in 2 new hires getting promoted to team lead in 2021.- Effectively collaborated with internal and external partners through knowledge and prioritization of actionable items for credit approval to build partnerships for future business that resulted in becoming subject matter expert for cooperative loans on overall process through development of training material utilized for all processors implemented in 2020 that increased productivity.- Analyzed complex financial documents including self employed businesses, tax returns, income documents, credit documents against policy and procedures on average of 40 loan files against tight deadlines resulting in exceeded credit funding goal of 11 files per month for 10 consecutive months.- Partnered with internal and external parties leading direct effective communication to gather needed documentation while reviewing policy guidelines to have approved loan prior to submitting to review team resulting in audit approval rate of 95% exceeding 80% goal.

Plymouth, Minnesota, United States

St Cloud, Minnesota, United States

-Conducted thorough investigations into suspected fraudulent activities, utilizing advanced analytical techniques and tools.-Monitored and analyzed transactional data to identify patterns and trends indicative of fraudulent behavior.-Collaborated with cross-functional teams including Risk Management, Compliance, and Legal to develop and implement strategies for fraud prevention and detection.-Reviewed and assessed suspicious transactions and account activity, taking appropriate action to mitigate losses and protect company assets.-Maintained up-to-date knowledge of industry trends, emerging fraud schemes, and regulatory requirements to enhance fraud prevention efforts.-Documented investigation findings, prepared comprehensive reports, and communicated findings to relevant stakeholders.-Provided training and guidance to internal teams on fraud prevention best practices and procedures.

-Provided personalized financial guidance and solutions to clients based on their individual financial goals, needs, and risk tolerance.-Conducted comprehensive financial analyses to assess clients' current financial situations, including assets, liabilities, income, expenses, and investment objectives.-Developed customized financial plans and investment strategies aligned with clients' short-term and long-term financial objectives.-Recommended appropriate investment products and services, including mutual funds, stocks, bonds, annuities, insurance, and retirement plans, to help clients achieve their financial goals.-Implemented investment strategies and monitored portfolio performance, making adjustments as needed to optimize returns and manage risk.-Built and maintained strong client relationships through regular communication, follow-up meetings, and proactive outreach to provide ongoing financial guidance and support.-Stayed abreast of industry trends, market developments, and regulatory changes to ensure compliance with applicable laws and regulations.-Collaborated with internal teams, including investment research, compliance, and operations, to deliver seamless and integrated financial solutions to clients.-Met or exceeded sales targets, revenue goals, and performance metrics, demonstrating a track record of success in driving business growth and profitability.