Blake Rafferty Email & Phone Number

Albertville, MN, US

Elk River, Minnesota, United States

- Responsible for managing the Loan Operation Department at the bank to include daily administration of all loans and related bank accounts.- Acts as the primary contact for all loan processing including loan funding, collateral management, and problem resolution with regards to payments, company ledger balances, risk review and loan approval.

Minneapolis, Minnesota, United States

- Planned and facilitated one-on-one meetings with employees to analyze performance, resolve issues and provide job training, increasing overall productivity and efficiency.- Evaluated loan applications to determine if they meet credit approval through review of policies and procedures against qualifying factors in review of financial documents supporting.

Minneapolis, Minnesota, United States

Planned and facilitated one-on-one meetings with employees to analyze performance, resolve issues and provide job training, increasing overall productivity and efficiency.- Promoted to Senior manager after receiving exceptional rating from year end review as a result of improvements in customer service, productivity, and quality.- Developed 3 new hires.

Minneapolis, Minnesota, United States

- Team Lead assisting direct manager through facilitating one-on-one meetings with 15-30 processors to analyze performance, resolve issues, provide job training, increasing overall productivity and efficiencies.- Developed and maintained excel files shared in Microsoft Teams daily, driving productivity, customer service, and quality in 200-600 loans.

Minneapolis, Minnesota, United States

-Exceeded customer service metrics in every month from June to December 2019 with a 90.43% net promoter score (above average 73%).- Diversified and took on all loan skill types in a span of 2 months while exceeding quality, productivity, and service goals. (Initial approval rate of 85% exceeding requirement of 80%, funding units 10/month above 6/month site.

Plymouth, Minnesota, United States

St Cloud, Minnesota, United States

-Conducted thorough investigations into suspected fraudulent activities, utilizing advanced analytical techniques and tools.-Monitored and analyzed transactional data to identify patterns and trends indicative of fraudulent behavior.-Collaborated with cross-functional teams including Risk Management, Compliance, and Legal to develop and implement.

-Provided personalized financial guidance and solutions to clients based on their individual financial goals, needs, and risk tolerance.-Conducted comprehensive financial analyses to assess clients' current financial situations, including assets, liabilities, income, expenses, and investment objectives.-Developed customized financial plans and investment.