Blake Reader Email & Phone Number

Warrington, England, United Kingdom

Milton Keynes

Canary Wharf, London

• Responsible for 70,000+ desktops/laptops/tablets
• Monitor and manage the movement of hardware across the UK using third party carriers
• Work closely with regional and global asset teams to ensure hardware AMDB's are accurate and maintained correctly
• Knowledge of hardware disposals and data destruction methods
• Team ServiceNow Subject Matter Expert (SME)
• Provide management reports on a regular & ad hoc basis

Canary Wharf, London

• Design and implement business strategies, plans and procedures to maximize employee productivity and enhance internal control
• Oversea Request and Incident Best Practice
• Develop and implement contract growth opportunities
• Management of the SharePoint team site, including content creation, service improvements and solution refinements as technology matures
• Ensure employee initiatives align with the company’s core values and culture
• Implementation of ISO9001 using SharePoint and Nintex Workflows

Canary Wharf, London

• Creation of reclaim and stock management procedures to maximize cost effectiveness and ensure accountability for remote based assets
• RSA SecurID Provisions including technical troubleshooting and user assignments
• Remote working support and VPN troubleshooting
• Blackberry and mobile device provisioning
• Remote Equipment Installations and internal event support
• Responsible for overseeing UK Exec chat sessions held internally

Canary Wharf, London

• Responsible for day to day team operations for 25+ engineers
• Rota management including holiday/sickness reporting
• Creation & ownership of weekly and monthly MI reporting
• Responsible for Barcap and Barwealth hardware spend
• Creation of PC Assessment process including goldstock procedures
• UK Pilot lead responsible for managing 300+ Cisco Video Cameras

Canary Wharf, London

• Responsible for reviewing all new requests for IT hardware and demand challenging where needed to maximize use of existing desktop estate
• Co-ordination of requests with provisioning engineers for installation
• Creation of process documentation for handling new hardware requests

Singapore

• Relocated to Singapore for 2 months to assist with the transition of a global service desk from England to Singapore and to coordinate training of the new service desk members
• Formation of course structure and content
• Delivering training to groups of 20 trainees in a class room environment
• Development of course assessments and reviews
• Implementation of knowledge based reference material
• Group and one to one mentoring and reviews

Milton Keynes, United Kingdom

• Provide 1st line support to all Barclays Capital users on any IT related issues
• Provide Support of the following platforms; MS Windows 2000 & XP
• Supporting and administering MS Outlook and MS Office 2000 and 2003
• Support of Front & Back Office applications including: Bloomberg, Reuters 3000Extra / Kobra / Dealing
• RSA key fob administration
• 80% First Time Fix rate at 1st Line

Milton Keynes, United Kingdom

• Management of Xerox third party contract on behalf of Mercer
• Responsible for implementing, creating and maintaining all Xerox contractual procedures
• Developing and implementing a report function to monitor customer SLA’s
• Remote Services maintenance and continuing review for internal documents
• Sole responsibility for Xerox third party contractual service level agreements
• Designed and implemented customer call-center support procedures and customer network design strategy for sales and marketing teams