Blake Renfro Email & Phone Number

Franklin, Wi, Us

Franklin, Wi, Us

Racine, Wi, Us

• Managed Intune mobile for over 2300 corporate devices and more than 5000 BYOD iOS and Android devices globally • Developed, implemented and supported custom Intune profiles in collaboration with business partners. Built configuration profiles, app protection policies, and compliance policies• Configured, deployed and supported 200+ Apple TVs using Jamf during global rollout to manufacturing sites. Created and documented operational processes and trained on site tech support • Trained and served as primary point of contact for new managed service provider on mobile device management. Leading to enhanced user support and freeing up time to focus on larger, strategic projects• Identified and initiated project to save over $60,000 a year on corporate cellular plan • Identified and initiated a project to clean up 1200 incorrectly enrolled mobile devices, working with onsite tech support globally to determine correct enrollment status •Created ownership matrix for all mobile management tasks, improving task accountability and streamlining end user ticket resolution • Provided operational support for cellular issues on corporate mobile devices, enhancing device reliability and user satisfaction • Assisted in creating new mobile device request form in Service Now to improve end user experience and implement automations to improve process flow • Revised end user support documents for mobile device enrollment using clear instructions, reducing support requests • Configured 50+ Meta Quest 3 VR headsets for use by marketing department using Meta MDM • Collaborated with Conference room and Telephony teams to enable Teams devices within Intune

Whitewater, Wi, Us

• Provided in-person support for over 120 Windows and Mac computers campus wide • Administered, re-imaged, and repaired over 40 point-of-sale systems for campus dining facilities, ensuring reliable operation and minimal downtime • Delivered level one support at the university helpdesk, addressing tickets, walk-ins, and phone calls to resolve user issues

Whitewater, Wi, Us

• Assisted in five network security audits for local high schools and state government agencies • Help setup and configure ESXI server that was used for testing in class exercises • Aided in researching topics to be used in highest-level Networking and Security emphasis class• Attended highest-level Networking and Security emphasis class for five semesters to obtain a better understanding of security topics

Racine, Wi, Us

• Developed automation program using Python and SQL to save an estimated 180 hours per year in manual Excel document processing • Learned basic Python and SQL independently, applying these skills to develop automation • Collaborated closely with internal audit and information management teams to ensure project compliance with company polices and standards

Racine, Wi, Us

• Configured and deployed Chrome OS laptops using Citrix XenDesktop to deliver Windows functionality, reducing laptop hardware costs • Led internal beta testing to gather feedback and enhance product quality • Collaborated with multiple teams to ensure functionality and successful implementation • Developed documentation for end users, helpdesk, and the engineering team, ensuring system stability and efficiency in future support

De Pere, Wi, Us

•Worked with a team to keep sales floor constantly stocked. •Attended to any customer question and made sure question was fully answered. •Quickly developed knowledge of all products in the department. •Received and executed instruction from managers efficiently.

Green Bay, Wi, Us

• Deployed and supported exterior network for Customer Appreciation events• Troubleshoot laptop/network issues with no down time • Updated and re-imaged 40 windows laptops• Wiped multiple decommissioned hard drives before recycling

Bachelor’S Degree, Information Technology

High School Diploma, General Studies