Blake Roberts Email & Phone Number

CyberOne is a dedicated cybersecurity company that improves the security capabilities of customers cost-effectively. While focused on services, CyberOne also resells best-of-breed products to provide a complete solution. We partner with our clients to align and execute their long-term security strategies.

Plano, Texas, US

CyberOne is a dedicated cybersecurity company that improves the security capabilities of customers cost-effectively. While focused on services, CyberOne also resells best-of-breed products to provide a complete solution. We partner with our clients to align and execute their long-term security strategies.

• Network Administrator – Multi-vendor
• Systems Administrator – Microsoft & Linux
• Develop patching lifecycle for customer environments
• MDM Administrator
• Google Cloud Administrator – Workspaces
• Azure AD Administrator

Houston, Texas, US

• Remotely monitor, manage, and assist users
• Replace defective components when necessary
• Diagnose, troubleshoot, and resolve networking or systems issues
• Manage technician dispatches and work directly with field resources to resolve issues ranging from minor hardware malfunctions to complete network overhauls
• Manage multiple projects affecting over 3,000 locations coast to coast o Network migration from FortiNet to Meraki o Migrated from POT’s lines to VoIP (8x8) o Managed implementation of new POS devices
• Develop, document, and train users on new processes

Houston, Texas, US

• 1 of 3 Service Desk associates selected to work on a special projects/Dev Ops team
• Constructed lab environments and testing scenarios for new automation systems and Quality of life improvements for all sides of the business
• Took on a wide variety of special projects ranging from corporate office IT improvements to assisting with deploying and initial management of IT security systems
• Participated in tabletop discussions with stakeholders regarding Dev ops and automation solutions
• Assisted with Carbon Black triage and response

Houston, Texas, US

• Provide quality IT service and customer support to users in multiple locations
• Diagnose, troubleshoot, and resolve hardware or software issues
• Assist users over the phone to resolve issues
• Configure, monitor, and maintain email applications or virus protection software
• Cooperate with technical team and share information across the organization
• On-board new users and hosts

US

• Active Directory administration
• Build and deploy Linux and Windows servers
• Diagnose, troubleshoot, and resolve hardware, software, network, and systems issues
• Configure, monitor, and maintain email applications and virus protection software
• Oversee the daily performance of computer systems and servers
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

- Identify the causes of networking problems, using diagnostic testing software and equipment.- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.- Troubleshoot network or connectivity problems for users or user groups- Perform routine maintenance or standard repairs to networking components or equipment- Install.

- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.- Process and record new insurance policies and claims.- Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.- Correspond.