Blake Roberts Email & Phone Number

CyberOne is a dedicated cybersecurity company that improves the security capabilities of customers cost-effectively. While focused on services, CyberOne also resells best-of-breed products to provide a complete solution. We partner with our clients to align and execute their long-term security strategies.

Plano, Texas, Us

CyberOne is a dedicated cybersecurity company that improves the security capabilities of customers cost-effectively. While focused on services, CyberOne also resells best-of-breed products to provide a complete solution. We partner with our clients to align and execute their long-term security strategies.

• Network Administrator – Multi-vendor• Systems Administrator – Microsoft & Linux• Develop patching lifecycle for customer environments• MDM Administrator• Google Cloud Administrator – Workspaces• Azure AD Administrator• Experience with Hybrid Windows and Azure environment• Provide post pen-test remediation of findings• Network and systems hardening• Consult clients on areas to improve their current infrastructure and new technologies• Work with clients to develop a roadmap for maturing their infrastructure • Develop strong client relationships• User Onboarding and Offboarding• Disaster recovery - Completely rebuilt VMWare server infrastructure in 48 hours• Experience with O365 migrations, deployments, and administration• Managed DNS records• Provide triage and incident response for customer alerts• Ran phishing campaign simulation• Provide end user security awareness training• Implementing security and deploying applications using AD Group Policies

Houston, Texas, Us

• Remotely monitor, manage, and assist users• Replace defective components when necessary• Diagnose, troubleshoot, and resolve networking or systems issues• Manage technician dispatches and work directly with field resources to resolve issues ranging from minor hardware malfunctions to complete network overhauls• Manage multiple projects affecting over 3,000 locations coast to coast o Network migration from FortiNet to Meraki o Migrated from POT’s lines to VoIP (8x8) o Managed implementation of new POS devices• Develop, document, and train users on new processes• Create labs to test new technologies and assist with deployment across the enterprise• Identify and isolate severe outage situations• Support all users company-wide from retail, corporate, executives and warehouse/operations• Travel on-site to complete site surveys or to carry out special inquires• Assist with maintaining security and stopping unauthorized access to the network• Created and maintained SOP’s• New hire trainer

Houston, Texas, Us

• 1 of 3 Service Desk associates selected to work on a special projects/Dev Ops team• Constructed lab environments and testing scenarios for new automation systems and Quality of life improvements for all sides of the business• Took on a wide variety of special projects ranging from corporate office IT improvements to assisting with deploying and initial management of IT security systems• Participated in tabletop discussions with stakeholders regarding Dev ops and automation solutions• Assisted with Carbon Black triage and response

Houston, Texas, Us

• Provide quality IT service and customer support to users in multiple locations• Diagnose, troubleshoot, and resolve hardware or software issues• Assist users over the phone to resolve issues• Configure, monitor, and maintain email applications or virus protection software• Cooperate with technical team and share information across the organization• On-board new users and hosts• Active Directory administrator• Assist with general IT needs throughout the corporate office• Created and managed SOP’s

Us

• Active Directory administration• Build and deploy Linux and Windows servers• Diagnose, troubleshoot, and resolve hardware, software, network, and systems issues• Configure, monitor, and maintain email applications and virus protection software• Oversee the daily performance of computer systems and servers• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

- Identify the causes of networking problems, using diagnostic testing software and equipment.- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.- Troubleshoot network or connectivity problems for users or user groups- Perform routine maintenance or standard repairs to networking components or equipment- Install new hardware or software systems or components, ensuring integration with existing network systems.- Install or repair network cables- Install and configure wireless networking equipment.- Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.- Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation- Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.

- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.- Process and record new insurance policies and claims.- Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.- Correspond with insured or agent to obtain information or inform them account status or changes.- Collect initial premiums and issue receipts.- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.- Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts- Notify insurance agent and accounting department of policy cancellation.- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.- Calculate premiums and establish payment method.- Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.- Perform administrative tasks, such as maintaining records and handling policy renewals.- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.- Review company records to determine amount of insurance in force on single risk or group of closely related risks.