Blake Roe Email & Phone Number

Bellevue, Nebraska

Bellevue Nebraska

• Assist the Head Golf Professional in all aspects of the golf operation; tee times, course play, tournaments and outings, lessons, merchandising, training, etc. Provide highly efficient and superior customer service.
• Effectively manage numerous types of tournaments from start to finish, including participation in planning meetings
• Assist customers by providing and interpreting golf policies, rules and regulations
• Operate golf shop and Head Golf Professional’s duties in Head Professional's absence
• Manage the daily opening and closing of golf operations, coordinate junior golf activities, and perform monthly inventories

Auburn Hills, Michigan

• Leading claims processing operations for the Volkswagon TDI falsified diesel emissions scandal resulting in a $14.7 billion settlement to compensate car owners.
• Training, guidance and supervision of 20 employees
• Processing for over 355,000 buyback and 57,000 repair and compensation claims
• Providing computer assisted operational improvements significantly reducing claims processing errors by 30%
• Streamlining processing to decrease the lag time between the receipt and closure of claims by 20%

Colfax, Iowa

• Supporting customer satisfaction initiatives including Service Capacity, Quality, CSI, Owner Loyalty, Customer Goodwill and Dealer Satisfaction
• Assisting in creating, promoting and executing a wide variety of promotional sales and marketing plans
• Supporting and managing eventual complaints, maintaining regular contact with clients by telephone or email, discussing maintenance issues and addressing relative concerns

• Consistently holding position as one of the dealership’s top-ranked salespersons by exceeding sales objectives by 20%
• Cultivating strong relationships with customers, and providing comprehensive, and professional service
• Conducting sales presentations including vehicle highlights and information, comparing and contrasting competitivemodels, and demonstrating vehicle operations
• Appraising trade-ins, orchestrating financing documents, and preparing contracts for final approval

Royal Oak, Michigan

• Ensuring loan submittals met internal and external eligibility requirements
• Maintaining meticulous attention to detail evaluating the financial strength of borrowers to determine risk and repayment capacity
• Demonstrating excellent follow-through with borrowers, loan processors, loan originators and management throughout all phases of the underwriting process
• Reviewing credit reports, analyzing pay stubs and W-2’s for authenticity to determine approval eligibility