Blake Roe Email & Phone Number

Bellevue, Nebraska

Bellevue Nebraska

Assist the Head Golf Professional in all aspects of the golf operation; tee times, course play, tournaments and outings, lessons, merchandising, training, etc. Provide highly efficient and superior customer service, maintain and provide daily records to assist head golf professional with reports and supervising the Sales Associates and Volunteer Staff. • Effectively manage numerous types of tournaments from start to finish, including participation in planning meetings• Assist customers by providing and interpreting golf policies, rules and regulations• Operate golf shop and Head Golf Professional’s duties in Head Professional's absence• Manage the daily opening and closing of golf operations, coordinate junior golf activities, and perform monthly inventories

Auburn Hills, Michigan

Leading claims processing operations for the Volkswagon TDI falsified diesel emissions scandal resulting in a $14.7 billion settlement to compensate car owners.• Training, guidance and supervision of 20 employees• Processing for over 355,000 buyback and 57,000 repair and compensation claims• Providing computer assisted operational improvements significantly reducing claims processing errors by 30%• Streamlining processing to decrease the lag time between the receipt and closure of claims by 20%

Colfax, Iowa

• Supporting customer satisfaction initiatives including Service Capacity, Quality, CSI, Owner Loyalty, Customer Goodwill and Dealer Satisfaction• Assisting in creating, promoting and executing a wide variety of promotional sales and marketing plans• Supporting and managing eventual complaints, maintaining regular contact with clients by telephone or email, discussing maintenance issues and addressing relative concerns

• Consistently holding position as one of the dealership’s top-ranked salespersons by exceeding sales objectives by 20% • Cultivating strong relationships with customers, and providing comprehensive, and professional service • Conducting sales presentations including vehicle highlights and information, comparing and contrasting competitivemodels, and demonstrating vehicle operations • Appraising trade-ins, orchestrating financing documents, and preparing contracts for final approval

Royal Oak, Michigan

• Ensuring loan submittals met internal and external eligibility requirements • Maintaining meticulous attention to detail evaluating the financial strength of borrowers to determine risk and repayment capacity • Demonstrating excellent follow-through with borrowers, loan processors, loan originators and management throughout all phases of the underwriting process• Reviewing credit reports, analyzing pay stubs and W-2’s for authenticity to determine approval eligibility