Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Conduct regularly scheduled coaching meetings to drive improvement as well as performance reviews with direct reports. Provide feedback on departmental KPI metrics including Quality Assurance, handle time and loyalty. Assist with workload prioritization and resolution. Analyze reports and call center systems to ensure optimal performance of direct reports as well as overall contact center results.

Providing various services in Surface Mount Technology (SMT) department in accordance to Standard Operating Procedures to manage, maintain and coordinate production lines to meet on time deliveries. Subject Matter Expert in SMT Setup department and responsible for training and development for new employees. Working closely with cross-departmental leaders to create, improve and maintain information systems and procedural documentation to improve product quality and customer satisfaction. ISO 14001:2004 Internal Auditor certification responsible for carrying out scheduled audits to help implement, maintain and improve our environmental management system. Participating in various ‘Kaizen' activities to promote Continuous Improvement with the main focus on Lean Manufacturing. Lastly, a key contributor to the idea implementation program, helping coach and guide employees by working collaboratively to improve their workspace, environment and productivity.