Blake Settle Email & Phone Number

Port St. Lucie, Fl, Us

Stuart, Florida, United States

- Installing, upgrading, and configuring computer systems hardware, software and applications; replacing parts as needed; setting up new user accounts and profiles.- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.- Monitoring network outages throughout the City using Centreon for detection.- Maintain computer systems, physical servers and virtual hosts.- Configuration and maintenance of Ruckus ICX series switches via CLI.-… Show more - Installing, upgrading, and configuring computer systems hardware, software and applications; replacing parts as needed; setting up new user accounts and profiles.- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.- Monitoring network outages throughout the City using Centreon for detection.- Maintain computer systems, physical servers and virtual hosts.- Configuration and maintenance of Ruckus ICX series switches via CLI.- RADUIS joining network appliances (e.g. UPS, Switches)- Upgrade and install wireless APs in various authorized City buildings.- Configure, install, and manage multiple SonicWall Firewalls deployed at major infrastructures.- Assisting employees with system set-up and problem-resolution, either in-person, over the phone, or otherwise.- Utilizing Dameware to remotely access Police systems while maintaining security compliance with CJIS.- Following diagrams and written instructions to repair or set up a system.- Providing documentation including department how-to’s and city-wide tech tips.- Processing password resets and resolving authentication issues (e.g., MFA/2FA setups).- Troubleshooting Absolute Secure Access VPN network issues for First Responders.- DUO Administrator for managing MFA requests.- Working with vendor support to help problem solve and to schedule and oversee warranty repairs.- Performing project work as assigned, to bring new systems online, upgrade existing systems, sunset old systems and train users.- Providing help desk coverage as assigned.- Providing on-call coverage as assigned to support 24/7 departments (e.g., Police, Fire, Utilities).- Participating in, and be a delegate for department, city-wide and external vendor meetings.- Participating in ongoing IT education, keeping skills relevant. - Following relevant Federal regulations, i.e. CJIS, during day-to-day operations. Show less

Palm Beach Gardens, Florida, United States

- Remotely troubleshoot client issues using ConnectWise Automate.- Office 365 Azure Administrator.- Configuration of DMARC, DKIM and SPF DNS records for email security.- Knowledge of Windows PowerShell scripting for Office 365.- Create rules and generate reports using SAAS Alerts.- IT phone and email support for clients.- Respond to clients using ConnectWise Manage as incident response service.- Attend weekly IT meetings as scheduled.- Upgrading, installing, and… Show more - Remotely troubleshoot client issues using ConnectWise Automate.- Office 365 Azure Administrator.- Configuration of DMARC, DKIM and SPF DNS records for email security.- Knowledge of Windows PowerShell scripting for Office 365.- Create rules and generate reports using SAAS Alerts.- IT phone and email support for clients.- Respond to clients using ConnectWise Manage as incident response service.- Attend weekly IT meetings as scheduled.- Upgrading, installing, and configuring application software and computer hardware.- Examine quarantined emails using Barracuda spam filter for potential phishing attacks.- Complete daily, weekly and month backups for clients.- Securing multiple companies and clients access to data by enforcing multiple authentication methods.- Create and maintain executive compliance summaries that are provided to the CEOs of multiple companies.- Audit Office 365 incident logs to provide recommended mitigation to potential exploits.- Creation and installation of CAT 5/6 network cables.- Setup, installation, and configuration of an entire network server room.- Knowledge of LAN technologies, IP, switches, and CAT 5/6 cables.- Knowledge of EPSON products, Dell computers and HP products.- Support users to access files on Microsoft One Drive and SharePoint.- Perform on-site and remote technical support by diagnosing hardware and software problems and replacing defective components.- Responsible for monitoring system performance, system operations, and storage utilization.- Plans ahead for necessary hardware of software upgrades to support system growth and security. - Responsible for creating and updating documentation and Standard Operating Procedures.- Utilize Fluke MT-8200 for network cable tracing.- Troubleshooting client issues and offer solutions while providing proper documentation as needed. - Maintain and support the integrity of the system environment and various computer systems.- Keep applications updated as necessary. Show less

Lexington Park, Maryland, United States

● Provide general supervision to Tier I and Tier II support, by providing Tier III support in attempt to resolve computer issues.● Assist Network team to update and patch machines for vulnerabilities supplied by Nessus scans● Communicate with vendors to retrieve status updates, feedback, or general information regarding service incidents● Create and manage schedules for Tier I and Tier II support to ensure the IT Help Desk is performing efficiently ● Sysprep, capture and deploy… Show more ● Provide general supervision to Tier I and Tier II support, by providing Tier III support in attempt to resolve computer issues.● Assist Network team to update and patch machines for vulnerabilities supplied by Nessus scans● Communicate with vendors to retrieve status updates, feedback, or general information regarding service incidents● Create and manage schedules for Tier I and Tier II support to ensure the IT Help Desk is performing efficiently ● Sysprep, capture and deploy secure Windows 10 image by utilizing KACE Systems Deployment Appliance Administrator Console● Provide general application supervision to Tier II support by providing Tier III troubleshooting support to resolve Windows application issues● Patch, update and manage Verifast biometric compliance driver from potential exploits● Backup IT phone support for both Membership as well as employees● Attend weekly vendor and monthly IT meetings as scheduled Show less

Lexington Park, Maryland, United States

-Maintain and manage vendor issued Multi-Function Printers (MFP) and document scanners-Communicate with vendors to retrieve status updates, feedback, or general information regarding service incidents-Create, review, and maintain all work flows related to daily functions

Lexington Park, Maryland

- Assisting colleagues troubleshoot and resolve applications such as Architect and Data Safe- Utilize VNC Connect as a remote desktop portal to troubleshoot devices on the network- Respond, research, troubleshoot and resolve end-user application issues received via telephone calls, email, or through electronic Help Desk tools such as Fresh Service- Document all assets that are purchased and sold throughout all branches- Microsoft Active Directory administrator- Ensure… Show more - Assisting colleagues troubleshoot and resolve applications such as Architect and Data Safe- Utilize VNC Connect as a remote desktop portal to troubleshoot devices on the network- Respond, research, troubleshoot and resolve end-user application issues received via telephone calls, email, or through electronic Help Desk tools such as Fresh Service- Document all assets that are purchased and sold throughout all branches- Microsoft Active Directory administrator- Ensure Verifast biometric compliance on endpoint- Access FedLine Advantage to process and verify ACH's, Share Draft files and place cash orders- Responsible in opening and closing the branch on specific days of the week Show less

Baltimore, Maryland Area

- Respond, research, troubleshoot and resolve end-user application issues received via telephone calls, email, or through electronic Help Desk tools- Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for service- Document, track and monitor all IT related issues using Salesforce ticketing system- Assisting customers troubleshoot and resolve software, applications such as Active Directory, NOVA, AWS, and UMUC online… Show more - Respond, research, troubleshoot and resolve end-user application issues received via telephone calls, email, or through electronic Help Desk tools- Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for service- Document, track and monitor all IT related issues using Salesforce ticketing system- Assisting customers troubleshoot and resolve software, applications such as Active Directory, NOVA, AWS, and UMUC online services issues- Coordinate with customers to perform software security testing and scans- Administer policies and standards related to security and technical implementation guidance- Maintain current knowledge of relevant technologies- Conduct customer satisfaction callbacks via telephone and/or email and record results in the tracking system Show less

Beltsville, Maryland Area

- Document, track and monitor all IT related issues- Provide support for system monitoring and system updates using procedures provided by Application Owners- Monitor trends in problems and questions and seek opportunities to improve support and training processes- Install, configure, tune and maintain software and applications on Windows web servers- Maintain current knowledge of relevant technologies- Troubleshoot, resolve software and application issues- Support for… Show more - Document, track and monitor all IT related issues- Provide support for system monitoring and system updates using procedures provided by Application Owners- Monitor trends in problems and questions and seek opportunities to improve support and training processes- Install, configure, tune and maintain software and applications on Windows web servers- Maintain current knowledge of relevant technologies- Troubleshoot, resolve software and application issues- Support for warehouse and inventory control related functions such as production, imaging, cleaning, packing and shipping- Analyze manufacturing process and machinery for proper functioning Show less