Manage thousands of servers in the customer network and six -10 technicians in solving systems and networking issues for customers in a callback queue systemManage the corporate technical infrastructure including monitoring and responding to security threats, capacity needs, server and network failures and securing the networks and firewallHandle and resolve escalated technical and customer service issuesImplement procedures and documentation for all aspects of system installation, maintenance, updates and support of the networks in all departmentsAssist with technical aspects of integrating company's technologies and services to merge with five corporationsManaged inbound Voip devices and interface including managing the flow of on average 700 to 800 hundred technical issues per week, and resolving these within 24 hoursKey Accomplishments:Implemented new technologies to proactively and automatically solve issues; researched new issues and provided procedures for solutionsImplementing code patches for systems requiring the patchesDesigned new reporting techniques and software to track and accurately report the workMulti-task various issues, technicians, and parent companies simultaneously

Sole responsible company technician overseeing two dozen physical servers at various locations around the United States; maintained the servers and networks including security, upgrades, planning, and custom projects and code.Provided 24/7/365 on-call support; prioritized and acted on crises situations providing immediate problem solvingHandled multiple projects on a daily basis while maintaining the networks requirementsAssessed automation opportunities and accomplished the automation of many tasks using perl and shell programming or expect and selenium, or a custom web application was createdSpecialized in security and performance; proactively addressed threats and concerns before realizationHandled high traffic sites for high visibility financial institutions

Ran ISP, managed technical support team; planned, maintained and supported networksLeft college at 17 to run company