Chief Member Service Officer
CurrentResponsible for leading the strategic direction of Member Service in alignment with the Credit Union's Mission, Vision and Values. Lead overall member service, Product and Service activities for all branches, Call Center and Retail Investments. Develop managers within Member Services by promoting a member centric culture through coaching, guidance, modeling and staff motivation. Collaborates with WCCU leaders to ensure that Credit Union regulatory policies and procedures are followed consistently while delivering an excellent member service experience.