Blake Smith Email & Phone Number

• Partner with Microsoft to support clients on NAV/BC.• Apply knowledge and use of resources to resolve client issues.• Clearly communicate project expectations and timelines.• Maintain a personable relationship with clients to improve support experience.• Adhere to company wide chargeability requirements and timekeeping guidelines.• Advanced experience of Cash Management module from NAV Classic to Business Central.• Adept at working in Azure enabling Oauth security configuration and transitioning dependent services.• Proficient with SmartConnect break/fix and implementation with regards to Business Central.

Ozark, Arkansas, United States

• Utilize knowledge of computer software and systems to assist in resolving problems.• Communicate across business lines and report on findings and processes to executives and employees• Perform maintenance on DecisionLending applications for mapping and testing purposes.• Ensure accuracy in Business Analytics on a daily basis.

Fort Smith, Arkansas, United States

• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.• Provided constructive criticism regarding quality assurance on agent phone calls.• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.• Oversaw team of 15+ customer service professional assisting banking customers.• Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.