Blake Starnes Email & Phone Number

Humble, TX, US

Atlanta, GA, US

• Designed, configured, and optimized Meraki MX, MS, and MR deployments for over 1,200+ stores.
• Automated network monitoring through Zabbix integration with the Meraki API, creating custom alerts and dashboards in Grafana for real-time visibility.
• Managed and maintained DNS records on Infoblox, ensuring accurate device discovery and IP Address Management (IPAM).
• Implemented and maintained Cradlepoint/Netcloud LTE/5G failover solutions, optimizing band selection for various locations.
• Achieved the CPCNA and CPCNP certifications to enhance knowledge of cellular technology and Netcloud platform functionalities.
• Provided remote support and troubleshooting for Lane 7000 devices across all stores, leveraging the Validation Tool and Estate Manager for efficient diagnosis.

Atlanta, GA, US

• Developed procedures for support and maintenance activities for network, systems, application, and security responsibilities.
• Ensures the smooth functioning of technical operations, monitor, and evaluate analysts progress, assist with training and recruitment, set goals, and ensure overall client satisfaction.
• Ensured team members remained productive and completed projects promptly.
• Made recommendations on improvements for monitoring, alerting, tools, and automated solutions.
• Interfaced with vendors to coordinate work activities and resolve any service-related issues.
• Provided support to partner teams on issues.

Atlanta, GA, US

• Identified and resolved network issues proactively, maintaining 99.5% uptime for 1,200+ sites.
• Utilized equipment from Palo Alto, Meraki, and NetCloud in addition to their associated dashboards daily.
• Responsible for communicating with other teams to resolve to ensure sites were taken care of in a timely manner.
• Maintain company servers remotely.
• Work with a team to execute timely completion of help desk tickets using the ServiceNow platform.
• Demonstrated the ability to multi-task to handle the busy workload and maintain a high success rate.

New York, New York, US

• Executed timely completion of helpdesk tickets spanning a broad range of responsibilitiesin an efficient and customer service friendly manner.
• Demonstrated the ability to multi-task at a quick pace with multiple issues spanningmultiple airport terminals leading to increased productivity.
• Developed new methods that increased overall team efficiency.
• Worked closely with my team to meet deadlines.
• Maintenance on multiple data center rooms weekly.
• Leveraged Remote Desktop software like LogMeIn and Mac’s ARD to manage hundreds ofdevices on our network.

Chicago, IL, US

• Established financial services relationship with clients through the delivery of exceptionalcustomer service.
• Utilized various websites and software to help pull financial history on clients and assistin repairing their credit if necessary.
• Demonstrated the ability to manage multiple priorities.
• Reviewed and completed loan applications.
• Requested and validated appropriate documentation required by processing.

Cincinnati, OH, US

• Developed marketing and sales plans to generate sale opportunities.
• Marketed several types of high-end investment grade life insurance including IUL, WholeLife, and various Annuities successfully to prospective clients.
• Planned and oversaw incorporation of insurance program into company's bookkeepingsystem.
• Attended meetings, seminars, and programs to learn about new products and services,learned new skills, and received technical assistance in developing new accounts.
• Responsible for maintaining a database of clients using company software.

US

• Responsible for serving customers in a high-volume airport bar and grill using top notch point of sale software.
• Completed multiple tasks in an orderly and efficient manner to meet goals.
• Trained new and current staff members to efficiently work in a fast paced, high volume location to adapt and overcome the challenges it presented.
• Exceptional customer service led to increased business and sales.
• Worked with and troubleshot Point of Sale systems.

Ccna/Ccnp, Cisco Networking

Cisco Aas Degree, Computer Systems Networking