Blake Valdez Email and Phone Number

• Implementing and maintaining 40+ client networks by creating users, security groups, exchange mailboxes, and group policies• Lead role in projects. Including deploying host servers, virtual servers, virtual machines, term servers, workstations, and thin clients• Maintaining clients’ computer networking systems by tracking server activity, performing upgrades of software, maintaining computer hardware, improving efficiency by evaluating and troubleshooting system network functions, and providing customer service by resolving questions concerning technical issues

• Head of maintaining all internal IT assets for multiple locations• Daily objectives included completing projects and fielding service calls concerning network troubleshooting and hardware/software issues• Worked with SonicWall, Cisco, Juniper, Fortinet, and Dell to maintain network security• Executed and sustained essential software, including Compass, Priceforce, Intact, Digital Gateway, E-Automate, Photoshop, Digital Barcode, Ecopy, and InfoDynamics

• Analyzed the bandwidth usage and managed the throttle between local and remote servers through virtual private networking• Troubleshot point-of-sale systems utilizing Peoplesoft, Centralized HR, and Lotus Notes• Resolved technical issues concerning point-of-sale devices by gathering detailed information from the end user, researching the problem, executing a solution, and completing thorough assignment notes

• IT Specialist, Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Selected Contributions: • Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%). • Handled 30+ technical/mission-critical calls daily and consistently met high service standards.