Blake Young, Gms Email & Phone Number

Sydney, New South Wales, Australia

• Successful oversight of K2 operations supporting a leading FMCG client. Ensured consistency and high levels of service coordinating a multinational team across 3 offices servicing 33 end markets throughout Asia Pacific.
• Delivered outstanding, direct customer service for senior leadership relocations in the ANZ & South Pacific.
• Navigated the impact of COVID-19 across the 33 end markets. Ensuring the company's largest client was supported with flexible operations while still maintaining commercial viability. Critical analysis employed to.
• Creation of insightful feedback and reporting to assist with preparing and delivering quarterly/annual reviews to the client.
• Thought leadership for the APME region. Industry benchmarking and successful application of its findings to the account's operations, while taking initiative to add further value to client in the communication of.

Sydney, Australia

• Management of ANZ operations team. Ensuring excellent client service delivery.
• Vendor management for ANZ. Procurement and ongoing review of suppliers.
• Account management. Point of contact for client queries and escalation point for operation teams.
• Review and implementation of operations process. Creation of process frameworks, coordination of regular team training, and moderating APAC operational output to ensure consistency with global initiatives.
• Commercial accountability for the operations team.
• APAC representative for development of internal software systems. Seeking and compiling feedback from APAC employees, testing and debugging of new software patches, training operations team on new system features.

Sydney, Australia

• Customer service focused. Stakeholder management between clients, suppliers, and internal K2 teams.
• Coordination of services with third party suppliers.
• Database entry and maintenance of assignment and client-account records.
• Assisting sales and account management initiatives.
• Relocation-policy benchmarking, identification of general improvements and cost saving opportunities.

Sydney, New South Wales, Australia

• Secondment role for our client's team in Kuala Lumpur as a K2 Global Mobility Consultant.
• Overseeing implementation of a new Global Mobility program across 33 markets in APAC & Middle East (APME) Region. Design and creation of operational resources – process flows, guides, matrices, templates.
• Training and management of team of 3 Global Mobility Specialists in Kuala Lumpur. Training of new Global Mobility Regional Manager.
• Onboarding and training of third-party vendors for relocation services.
• Escalation point for operational queries. Issue resolution and continuing education on policy and process.
• Delivery of training to human resources teams, line managers, and finance on new system design and process.

Sydney, Australia

• Administration of LPL Pro league for Dota 2.
• Social media management for LPL Dota 2. Twitter - live Tweets, pre-game content and league/player content production and publication.
• Moderator for LPL Dota Twitch channel.

Sydney, Australia

• Periodically assisting Blizzard's esport team with the running of LAN tournaments:
• Supervision of players, and overseeing check-in on behalf of Blizzard's esports team.
• Acting as an escalation point for tournament queries/issues. Issuing directives/resolutions provided by Blizzard's esports team to players.
• Set-up of player PCs, broadcast station, and Blizzard media.

Blaxland

• Managing store operations.
• Customer service.
• Store maintenance.
• Supplier liaison.
• Financial management.
• Development of promotional campaigns and marketing material.

Sydney, Australia

• Constructing theoretical frameworks.
• Task-specific researching and reporting.
• Social media trend analysis.
• Developing educational materials.

International And Global Studies, Government And International Relations / Asian Studies, Distinction Average

Activities and Societies: International and Global Studies Society Member Political Society Member Studied International and Global.

High School, Higher School Certificate, 91.00

Activities and Societies: School sport teams Debating Drama Graduated with ATAR of 91.00 (2011) Recipient of Pierre De Coubertin Award.