Blake Valentine Email & Phone Number

Greensboro--Winston-Salem--High Point Area

- Oversee the installation, configuration, and maintenance of Segra's telecommunications equipment and network infrastructure at client sites.- Provide on-site and remote technical support to customers, diagnosing and resolving issues related to connectivity and equipment performance.- Plan and execute system upgrades and enhancements, ensuring minimal disruption to client services while improving network efficiency.- Maintain accurate records of service calls, repairs, installations, and customer interactions to ensure compliance and facilitate future support.- Educate clients on equipment usage and best practices, enhancing their understanding and maximizing the effectiveness of Segra's services.

Greensboro--Winston-Salem--High Point Area

- Manage a wide range of ATM hardware and network issues, from fault diagnosis to configuration and security, while addressing customer concerns promptly.- Perform on-premise repairs of Cisco UCS family of servers and switches, ensuring minimal downtime and optimal performance for critical data center infrastructure.- Collaborate with customers and fellow technicians to troubleshoot and resolve technical issues, emphasizing clear communication and feedback to facilitate issue resolution.- Document service requests and repair activities, ensuring accurate records of equipment and software inventory, contributing to efficient tracking of resources and problem resolution.- Maintain customer satisfaction by meeting service level agreements, building strong customer relationships, and executing timely repairs with a focus on delivering exceptional service.

Kernersville, North Carolina, United States

- Consistently led the company in positive customer feedback ratings and tactfully de-escalated customer complaints.- Safely drove company van routinely delivering over 250 packages to businesses, schools, and private residences. - Committed to efficiency, I reviewed my route daily and rearranged stops to improve workflow, increasing my performance by 15%.- Calmly handled high-pressure, fast paced situations, while still maintaining key performance metrics such as driver safety.

Charlotte, North Carolina, United States

- Built a pipeline of qualified leads through calls and emails using CRM software (Salesforce) to maintain account notes, monitor the sales pipeline, and track desired outcomes.- Voluntarily developed call scripts and other documentation for the sales team to address customerconcerns and increase agent performance.