Founder
Trailthredz Llc
AeroLeads people directory · profile
Blake Cohen Email & Phone Number
Founder
at
Trailthredz LLC
1 work email found
@getchute.com
4 phones found area 570, 814, and 855
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Who is Blake Cohen? Overview
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Quick answer
Blake Cohen is listed as Founder at Trailthredz LLC, based in Lock Haven, Pennsylvania, United States. AeroLeads shows a work email signal at getchute.com, phone signal with area code 570, 814, 855, and a matched LinkedIn profile for Blake Cohen.
Blake Cohen previously worked as Member Operations at Ultrasignup and Sr. Customer Success Manager, Enterprise at Articulate. Blake Cohen holds Bachelor Of Science, Business Administration, Management Information Systems from Lock Haven University Of Pennsylvania.
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Email format at Trailthredz LLC
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{first}.{last}@getchute.com
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Profile bio
About Blake Cohen
Bridging the gap between race directors and runners to create extraordinary trail running experiences. At UltraSignup, I empower race directors to transform their passion into seamless events, ensuring every runner can easily discover and prepare for their next adventure. My focus: removing operational complexities so organizers can concentrate on what they do best—building vibrant running communities.As a Board Member of the Eastern States Trail-Endurance Alliance, I steward some of the East Coast's most challenging ultramarathons while advocating for responsible trail use and maintenance. This work goes beyond race management to unite diverse outdoor communities and preserve these experiences for future generations.Every day, I work to strengthen the bonds between organizers, athletes, and the wild places that inspire us all.
Listed skills include Technical Support, Troubleshooting, Crm, Integration, and 45 others.
Current workplace
Blake Cohen's current company
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13 roles
Blake Cohen work experience
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Member Operations
Current
May 2024 - Present
Founder
Current
Trailthredz Llc
Apparel brands for outdoor lifestyles including hiking, mountain biking, trail running.Everyday Trails Supply Companywww.everydaytrails.com
Jul 2023 - Present
Sr. Customer Success Manager, Enterprise
* Collaborated post-sale, ensuring ongoing value from Articulate 360 investments, managing onboarding, product adoption, satisfaction, renewals, and expanding the product footprint in key strategic accounts.* Ensured a seamless customer experience across the entire lifecycle, from onboarding through engagement to renewal, fostering high-touch customer success plans in partnership with clients.* Worked closely with sales counterparts to identify and capitalize on upsell and cross-sell opportunities, actively contributing to the conversion of these opportunities.
May 2021 - May 2024
Professional Services Account Manager
Pennsylvania Fixed Route Intelligent Transportation System (FR-ITS) project. Post-implementation account management; utilization, feature adoption, agency technology planning; annual business reviews.
Aug 2020 - May 2021
Client Experience Manager
Led post-sale account management for a diverse portfolio of school systems, driving successful implementation, adoption, and client achievement.
Jul 2019 - Aug 2020
Customer Success Director, Enterprise
Led customer success efforts for a prominent Fortune 500 account, resulting in a 15% increase in utilization and a 5% increase in license adoption within a 6-month period.
Jun 2018 - Apr 2019
Enterprise Customer Success Manager & Solutions Lead
*Collaborated with account executives to define implementation roadmaps and services, ensuring timely and budget-compliant delivery of promised outcomes by coordinating resources and timelines effectively.*Drove adoption, use, and renewals within Chute's customer base, advocating across the organization to secure resources for customers and facilitating renewals, upsells, and cross-sells through exceptional support and consulting.*Managed various aspects of Customer Success & Support Operations at Chute, including Salesforce and Zendesk administration, customer onboarding, education materials, product documentation, and direct customer support.*Developed and managed international support projects, reporting on support efficiency, effectiveness, and customer satisfaction. Conducted quarterly NPS surveys and collaborated with Finance to understand expenses for each customer.*Reported customer use volume and frequency across the customer base, enhancing overall performance understanding. Conducted weekly spot checks on strategic accounts and addressed security information backup, including EU data privacy modeling and legal implications.
Nov 2015 - Jun 2018
Manager, Technical Support & Strategic Accounts
*Managed ongoing technical support for the Schoolwires suite, overseeing support for all Strategic accounts, including Premium+ accounts. Assigned support technicians, ensured progress and resolution, and provided technical assistance to clients.*Developed and implemented procedures to measure Support Team productivity and client satisfaction. Mentored Technical Support Specialists and delivered accurate forecasting and reports.*Led the program development for a new support program designed for Top 200 K-12 accounts in coordination with the Director of Technical Support Services. After establishing the Premium+ Support program, transitioned to Manager of the Client Support team.
Jan 2014 - Oct 2015
Sr. Technical Support Specialist
*Monitored support cases for strategic and at-risk accounts, ensuring prompt and effective resolution. Led and developed Level 1 and Level 2 Technical Support Specialists, fostering a skilled and efficient support team.*Resolved complex support cases, utilizing expertise to address challenging technical issues. Assisted the Manager of Technical Support by contributing to reports and metrics analysis, enhancing overall team performance.*Offered consulting on best practices, product use, and community interaction through the website, enhancing customer experience.*Collaborated with the Director of Technical Support, contributing to the coordination and implementation of cross-functional projects, ensuring seamless integration and success.
Sep 2011 - Jan 2014
Level 2 Technical Support Specialist
Contributed to client adoption by by providing consulting services on best practices, product use, and community interaction through the web siteContributed to new client acquisition by providing the highest level of industry customer supportContributed to the integration and success of Level 1 Technical Support Specialists
Jul 2010 - Aug 2011
Technical Support Specialist
Resolved client issues submitted by phone, email, and online portal. Escalated cases to other teams as needed. Assisted with providing 24/7 support
Jun 2008 - Jun 2010
Community Support Manager (Freelance)
*Managed community support for three clients, providing efficient email-based presales and customer support through Zendesk. Developed and maintained Help Center resources for enhanced user assistance.*Collected and organized customer information, feature requests, and bug reports, streamlining metadata aggregation and providing valuable anecdotal feedback to clients' staff.*Created efficiency tools such as Keyboard Maestro macros, TextExpander snippets, and suggested support tool improvements, optimizing workflow within the current support environment.*Implemented help desk automation for high-volume requests and inquiries, ensuring quick and accurate responses through automated processes.*Developed and executed monthly reporting of Zendesk metrics using standard built-in reporting tools, providing valuable insights into support performance and customer engagement.
Jan 2015 - Jun 2015
3 education records
Blake Cohen education
Bachelor Of Science, Business Administration, Management Information Systems
Lock Haven University Of Pennsylvania
Education record
American University
Education record
Bradford Area High School
FAQ
Frequently asked questions about Blake Cohen
Quick answers generated from the profile data available on this page.
What company does Blake Cohen work for?
Blake Cohen works for Trailthredz LLC.
What is Blake Cohen's role at Trailthredz LLC?
Blake Cohen is listed as Founder at Trailthredz LLC.
What is Blake Cohen's email address?
AeroLeads has found 1 work email signal at @getchute.com for Blake Cohen at Trailthredz LLC.
What is Blake Cohen's phone number?
AeroLeads has found 4 phone signal(s) with area code 570, 814, 855 for Blake Cohen at Trailthredz LLC.
Where is Blake Cohen based?
Blake Cohen is based in Lock Haven, Pennsylvania, United States while working with Trailthredz LLC.
What companies has Blake Cohen worked for?
Blake Cohen has worked for Trailthredz Llc, Ultrasignup, Articulate, Avail Technologies, Inc., and Dreambox Learning.
How can I contact Blake Cohen?
You can use AeroLeads to view verified contact signals for Blake Cohen at Trailthredz LLC, including work email, phone, and LinkedIn data when available.
What schools did Blake Cohen attend?
Blake Cohen holds Bachelor Of Science, Business Administration, Management Information Systems from Lock Haven University Of Pennsylvania.
What skills is Blake Cohen known for?
Blake Cohen is listed with skills including Technical Support, Troubleshooting, Crm, Integration, Saas, Leadership, Cross Functional Team Leadership, and Html.
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