Blake Hawkins Email & Phone Number

Overland Park, Ks, Us

Overland Park, Ks, Us

Overland Park, Ks, Us

Overland Park, Ks, Us

- Primary Salesforce Administrator for a highly customized organization containing over 300 users. - Fully migrated all users to Salesforce Lightning after running and managing a successful beta test. - Built, trained users on, and went live with an HR Approval Process touching 6 departments, a QA Monitor custom object that triggers a compliance process using Process Builder and Flow, and many other projects utilizing Salesforce Process Automation. - Deployed DocuSign and its implementation with Salesforce, including creating secure sub-accounts and custom coded workflows to streamline the e-signature process on over 30 templates. - Assisted in transition to Five9 Contact Center, including building over 20 IVR Call Centers. - Primary administrator for DocuSign, ScheduleOnce, CallFinder, Mozeo, LevelEleven, SpanningBackup. - Secondary administrator for Five9, ConnectWise, Zoom, ShareFile, Box, Absolute, Google G Suite, BMC RemedyForce, SmartSheet, LastPass. Previously Conga, Genesys.

Secaucus, Nj, Us

- Used Salesforce to create service metrics and trained supervisors how to track this information.- Created Salesforce reports for account managers and sales executives for their high-priority clients and trained them how to use and interpret the reports once they were created.- Accessed over 30 different Salesforce Lead and Case queues to assist with multiple departments.- Assisted with the implementation of Salesforce processes for new designated client service teams.- Provided Project Management support and training during a conversion in which the department gained over six thousand accounts that were not set up in the existing databases or sales tools.- Created Standard Operating Procedure documents detailing protocols for handling new accounts.- Presented use cases in multiple systems to leadership to get approval for consolidating processes.

Seattle, Wa, Us

Us

Recruiting: Performed recruiting duties, including using application tracking software, calling applicants, scheduling interviews, and other miscellaneous clerical work. Also distributed flyers and posters to advertise employment opportunities.Canvassing: Went door to door to membership build and fundraise for The Nature Conservancy. Responsible for informing people about their Prairie Restoration projects in the Midwest and collecting donations.

Orlando, Florida, Us

Server: Greet and serve guests in a friendly efficient manner, while also maintaining a clean and well-stocked work environment in both the front and back of the house.Culinary Assistant: Finish plating every dish that leaves the kitchen by applying garnish and final sauces. Responsible for organizing orders by table so that they are completely ready to be served, relaying information, and resolving complaints between the kitchen and servers.

Greet customers, serve and prepare different food items, clean the seating area, keep trash emptied, break down and clean equipment, and any other seasonal duties required, such as decorating for special events.

Greet, assist, and receive money from customers; keep the inside of the store stocked andclean with all items front faced while also keeping the outside and gas pumps presentable. Also responsible for maintaining store alone during many hours of most shifts.

Take, record, and organize measurements of tanks at the shrimp farm facility at Bradford Farms. Used variety of equipment and relied heavily on Microsoft Excel . Was also responsible for creating a presentation based on research using Microsoft PowerPoint and Publisher.

Certification, Full-Stack Web Development

Environmental Science

Education record