Blake Swanson Email & Phone Number

Atlanta, GA, US

El Segundo, California, US

El Segundo, California, US

El Segundo, California, US

2022 Top Performer Award

El Segundo, California, US

2021 President’s Club

El Segundo, California, US

El Segundo, California, US

2019 President’s Club

Alpharetta, Georgia, US

*In 2019, HelpSystems acquired the Core Security solutions from SecureAuth.Directly managed and lead 5 Enterprise CSMs supporting two brands (IGA & Cyber Threat) generating 24 Million in recurring revenue.

Alpharetta, Georgia, US

• Formally Secureauth. In October of 2017 Core Security merged with SecureAuth.
• 2018 President’s Club
• 2018 | 119% Quota Attainment, $1.5M+ Add On Business
• Responsible for customer’s overall success, compliance and health - increasing adoption, retention, expansion, and satisfaction for a portfolio generating $12+ million annual revenues.

Alpharetta, Georgia, US

• Core Security
• 2017 | 98% Quota Attainment, $1M+ Add On Business, Awarded Customer Success Top Gun
• Responsible for customer’s overall success, compliance and health - increasing adoption, retention, expansion, and satisfaction for a portfolio generating $8+ million annual revenues.

Alpharetta, Georgia, US

• Formally Courion. In May of 2016 Courion, Core Security, SecureReset, Bay 31 and Damballa (acquired in July) came together to form The New Core Security.
• 2016 President’s Club
• 2016 | 123% Quota Attainment, $900K+ Add On Business.
• Scope of responsibilities includes managing overall customer satisfaction, recurring revenue and expansion opportunities for a portfolio generating $6.2 million annual revenues

Atlanta, Georgia, US

In first 6 months, brought in 6 new clients and sold over 700K in revenue at an average of 32% GM.

Norcross, GA, US

• Promoted to Senior Operations Manager for Recall Digital Solutions leading 30+ person team (including temp and offshore resources) responsible for Digital Data Management processing and infrastructure across all sites.
• Achieved Revenue and Margin increases of 17% and 46% respectively over prior year.
• Streamlined and flattened the organization, focused on building a high performance team by getting the right people, in the right jobs, with the right skills.

Norcross, GA, US

• Promoted to Atlanta Operations Manager for Recall Digital Solutions, managing a multi-million dollar P&L with a focus on the development and execution of strategic initiatives and implementing best in class practices.
• 2014 President's Club Winner maximizing financial performance through cost control and proactive P&L budget management. Resulting in 23% increase in revenue and 229% increase in gross margin.
• Reduced overall Cost by 13% from prior year, including over time reduction by 36%, reduced temp labor force 11% and reduced management expenses by 25%.

Norcross, GA, US

• Promoted to North American Customer Service Supervisor reporting to the senior director of the customer experience. Scope of responsibilities includes managing all aspects of a North America team responsible for the.
• Successfully managed the customer migration process to a new IT platform. Developed and executed customer training resulting in improved first call resolution while doubling departmental productivity.
• Spearheaded the authorized user setup and training for a 2 million dollar annual contract client. Setup 13,000 customer users over 180 accounts across 16 markets.

Norcross, GA, US

• A client success specialist for issue resolution at Recall requires being an expert on all facets and services of our business. Determining through root cause analysis where issues arise and obtaining resolution at the.
• Top performing Customer Service Specialist in case closure (2011) exceeding goals by 25%

US

During a one year period held progressively responsible positions for a two million dollar annual revenue restaurant. Promoted two times within nine months.

Atlanta, GA, US

Sales and Marketing intern reporting to the President and CEO for VIZZIA Corporation. Key responsibilities included supporting VIZZIA in development of a growth plan for Southeastern US.

Norcross, GA, US

Marketing intern reporting to the Director of Marketing for Recall North America. Responsibilities included supporting the marketing and sales group in analyzing Recalls customer database in order to get a clearer picture of growth and customer turnover by channel.

Education record

Bachelor Of Arts (Ba), Communication Studies