Product Specialist
- Fostered client relationships and expanded customer base through resolution of product issues, the implementation of operational optimization strategies, and provision of operator training, resulting in the.
- Streamlined communication with regional support teams to gather customer insights, identifying and prioritizing unresolved market issues in the product roadmap.
- Amplified product reporting capabilities utilizing Power BI and Power Automate platforms, which reduced database load and facilitated more frequent data refreshes, providing customers access to near real-time data with.
- Managed multiple product backlogs concurrently, leading to an increased release frequency and a significant reduction in Level 4 customer support tickets.