Blake Berning Email & Phone Number

North Carolina, United States

Provided product knowledge to customers, assisted with inventory management, and processed customer payments while maintaining a clean and organized store environment.

Cary, North Carolina, United States

I provided customers with information regarding the products they’re interested in, and assisted with troubleshooting technical issues through social media platforms such as Discord and Twitter. Additionally, I monitored outages for various services and reported issues with them to our internal teams and customers.

Cary, North Carolina, United States

I investigated and approved/denied customer’s refund requests based on company policy, investigated payment issues, applied product templates to accounts, and answered questions about subscription services, promotions, and merchandise orders.

Cary, North Carolina

Provided timely and accurate “player first” service to customers that needed assistance with technical issues or product information via live chats and emails. Trained and supervised new agents as they learned company practices and how to use proprietary tools.Performed data entry for machine learning algorithm for automated ticket sorting and categorization.

Raleigh-Durham, North Carolina Area

Provided attentive service and coordinated other restaurant attendants to ensure quality customer service in a high-stress environment.Trained new restaurant attendants.