Senior Service Porter
Current• Provide guidance to customers through their process in service, ensuring they are taken care of.• Handle and/or provide assistance dealing with dissatisfied customers• Train new hire porters• Interacted with customers in a friendly and professional way to understand their service issues, and completed paperwork accordingly• Acted as liaison for customers to assist with transportation needs, speaking with a service advisor, consulting with a mechanic, or directing them to the… Show more • Provide guidance to customers through their process in service, ensuring they are taken care of.• Handle and/or provide assistance dealing with dissatisfied customers• Train new hire porters• Interacted with customers in a friendly and professional way to understand their service issues, and completed paperwork accordingly• Acted as liaison for customers to assist with transportation needs, speaking with a service advisor, consulting with a mechanic, or directing them to the lounge• Managed customer traffic flow and transport vehicles to the correct service department• Conduct minor service repairs, such as replacing lights and adding air in tires• Transport customer vehicles to collision department as needed• Prepped cars for maintenance and washing by dressing interior with protective coverings and mats Show less
