Mobile development for Android and iOS. Technical lead for mobile dev.

Conversion of content into Sharepoint content, javaScript development, documentation

As the EAI (IT) manager at Clear One, I reported directly to the VP of Information Technology and managed a team of Systems Administrators and Systems Engineers supporting enterprise-wide applications and infrastructure including network, servers, telecommunications, desktop PCs, mobile computing, and the company helpdesk. I was fully responsible for hiring, terminating, coaching, and rating personnel, as well as all IT budgeting, scheduling, purchasing, project work, forecasting, policies and procedures, etc.

Managed a team of support engineers for Intel servers, data storage, and RAID products. Developed and delivered training to call center agents, tracked an ongoing list of hot issues, developed reporting metrics to measure efficiency and effectiveness of people and processes, acted as a liaison between front-line support personnel and product engineers. Responsible for budgeting, planning, resource allocation, service upgrades, and quality assurance as well as performance management of the entire team.Responsible for up to 15 direct reports spread across several geographiesOversaw scheduling, team performance & dynamics, and all aspects of employee management including performance reviewsDrove continuous improvement into the organization through development of performance metrics and standard procedures.Coached senior personnel into supervisory and mentoring positions.

Managed the Storage Utility Group, a team of seven engineers spread across three geographies. The storage group was responsible for engineering and 3rd level support of all IT-supported storage systems deployed across the enterprise. Fully responsible for all management duties including budget, forecasting, hiring, performance management, coaching, and skills development of the team.Technical

Storage Area Networking Engineer responsible for the evaluation, testing, and implementation of new storage technologies within Intel. Developed and executed test plans, documentation, training materials, as well as supported a worldwide storage area network. Experienced in end-to-end SAN technologies: EMC Symmetrix, EMC Clariion, EMC NAS, Brocade FabricOS, zoning, fabric design, remote replication and disaster recovery, , snapshots, cloning, iSCSI, Fibre Channel, SATA, SCSI, storage virtualization, Mirrorview, Snapview, SAN Copy, MS Cluster Server, IBM Bladecenter servers, HBAs, PowerPath, etc.

System administrator responsible for engineering, implementing, and supporting complex database systems for Intel’s IT infrastructure. Maintained legacy systems, developed cutting-edge systems, and ensured the availability of database systems to Intel’s worldwide, 24x7 Finance, HR, and Manufacturing departments. Duties included systems engineering, database design, systems analysis, 24x7 global support, data replication and backup, upgrades, quality assurance, development, testing, and ongoing support of mission-critical systems.