General Manager
Basking Ridge, Nj, Us
-Developed a high level of accountability for all retail store functions and responsible for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff.-Drove for high-performance results within a extremely fast-paced, demanding a solution-based selling environment and focused on optimizing customer and employee experience.-Leveraged exceptional leadership skills to not only build my staff of 38 direct reports but also developed and coached my team to a Top-10 (of 4,800) finish in the USA Verizon Wireless retail location.-Provided ongoing sales training by empowering and supporting my team as they met and exceeded sales goals, retention, quality and service objectives.-Engaged in dynamic sales strategy development to ensure that VZW products and services are effectively showcased throughout the store and that customers had the best store experience possible.-Leveraged creativity, critical thinking and decision-making skills to develop and implement sales tools and initiatives that further established Verizon Wireless as not only the local choice but the market leader in technology solutions industry.-Responsible for the overall health and performance of my retail location by supporting employee relations, encouraging recognition of exceptional employees, managing retail inventory in compliance with company standards, engaging in important business operations including: budgeting, forecasting, managing appropriate inventory levels, analyzing inventory turns, providing financial and budget reports.Accolades: Verizon Wireless Winner's Circle (2012, 2013, 2014, 2015), 5x recipient Verizon Wireless Director's Cut for best in region performance as an individual, 4x Captain's Choice for best in operational performance as a store, other countless awards and recognition as an individual contributor and leader.