Emotionally intelligent, results-driven leader, with talent for inspiring teams and organizations to simplify complex processes and revenue streams. With twenty years of corporate experience failing and succeeding (more the latter than the former, though nothing educates like being punched in the face) at building and leading high performing teams to drive transformational and cultural change across key revenue sources and enterprises. I know and practice that change is not delivered with blunt forcing frameworks but delivering balance between culture and improvement principles to exceed desired results. My areas of expertise include: Retail Industry Operations and Process Improvement; Strategy and Operations Management Consulting in Public and Private Sector; Business Resiliency - Crisis Management and Business Continuity; Sales and Account Management.