Leads the L&D Group supporting an employee base of approximately 15,000 team members throughout North America, EMEA and APAC. Functional areas include Content Management/Creation, Worldwide Operations, Learning Technology, International Learning Partners and 6 Encore University Academies - Leadership, Sales, Operations, Technical, Service and Production.

Leads the Global Learning department, overseeing all activities related to learning and development for the company. Works in close collaboration with our business leaders and HR business partners to ensure that learning and development solutions are impactful to our business goals and scalable and relevant for our team members. Responsible for P&L related to three PSAV University Learning Centers as well as all instruction led training.Responsible for developing a strategy for learning design and development that is adaptive to business needs, scalable for global audiences, and sustainable over time. Responsible for leading an experienced management team, instructional designers, training specialists and coordinators. Also responsible for determining the most effective avenues for deploying and managing external vendors. In addition, this hands-on, and strategic thinker will be accountable for developing a deep understanding of our business to create learning platforms and programs that evolve, develop, and drive the broader talent development strategy for the enterprise.

Responsible for leading and managing all Sales, Leadership/Management, Customer Service, Operations and Technical learning for 5,000+ full time decentralized team members. Key Contributions:* As part of the Global HR Center of Excellence, manage and lead the Global Learning team to deliver best in class blended learning and development programs aligned to measurable business objectives and team member development. * With strong collaboration across business stakeholders (C-level, Division, function leaders) responsible for designing corporate development and learning plans, training methodologies, driving operational excellence, and enhancing existing training infrastructure while continually looking outside the box for future opportunities.* Transformed a costly traditional instructor led training environment to a blended environment that focuses on a 20/10/70 approach leveraging learning technologies such as an LMS. Moved training from a “push” model to a “pull/self-service” learning culture. Created the PSAV academy culture. * Oversee the annual Global L&D budget and work with the executive team during annual budget planning process. * Leads instructional design team using tools such as Leader Guide Pro, Articulate, PowerPoint, Prezi, Captivate, Camtasia, Word, Excel and Lectora. * Reduced staff turnover by 15% through the design of an industry recognized development program, benchmarking a record-setting improvement in staff retention. * Ranked #1 facilitator in entire organization, including all SME’s & C-Level executive presenters.

Responsible for all comprehensive Sale and Operation Training Programs. Selected Contributions: * Lead the design, development & execution of multi-week new hire Sales program of 50 to 125 new employees. Nine overlapping development programs resulted in training over 850 employees a year as part of a joint recruiting and learning initiative. * Partnered with Senior Team Leaders & Executives to identify needs with the organization. * Continually evaluated programs and led stakeholders through ADDIE design model to enhance training experience and knowledge transfer. * Increased employee retention due to higher completion scores on mandatory compliance and licensing exams. * Developed eLearning modules in partnership with Product Management and Marketing to educate team members on products and services. * Developed an industry leading “Customer Welcome Experience” used during the initial sales presentations to increase customer acquisition and deliver better overall satisfaction.

Advanced throughout tenure, culminating in a Senior Corporate role with oversight for two main functions – Learning & Performance Coaching. Reported to Executive, Human Performance. Selected Contributions: * Created & deployed first national training programs (Management, Sales & Operations) that impacted 4,000 employees resulting in an increased production while reducing turnover. * Selected, trained, managed and developed a team of Facilitators, Coaches, Training Coordinators and Instructional Designers.* Lead organization design and restructure activities on a large scale (e.g., enterprise wide) and smaller scale (e.g., functional department/team) through the process of aligning strategy, structure and culture. One major accomplishment was the restructure of 300 field location offices. * Identify, develop, and execute employee engagement and culture enhancement activities, tools and processes which reinforced ACC’s core values and mission. * Developed and implemented executive and high potential identification, assessment and selection tools and processes. * Administered Needs Analysis to determine best approach and areas of need within organization * Supported EVP’s of Sales and Operations by providing one-on-one coaching and a regional coach to act as a business partner.