Blake Allen Email & Phone Number

Scottsdale, Arizona

• Manage multiple enterprise customers, helping them with integrations, certifications, training, issue resolution, from inception to end of life.
• Managed and trained a twelve-person quality assurance engineer offshore team that included 2 months onsite in Noida, India
• Driving complex sales and integration with service teams to ensure customer satisfaction and delivery process.
• Monitor customer activity, growth opportunities and identifying risk while collaborating with internal stakeholders to mitigate risks.
• Strong track record of inspiring effective cross-functional collaboration and innovative problem solving in a high-stakes setting.
• Initiated, completed, and assisted customers with EMV Level 3 and Financial Class B integrations and certifications

Scottsdale, AZ

• Tested, certified and released point-of-sale (POS) software and accompanying PC software that is currently being utilized in point of sale terminals around the world.
• Planned, created, and completed, both, automated and manual test scripts and used existing standard scripts to verify that new and enhanced applications met software requirement specifications and customer requirements
• Reported issues and defects, and verified changes so that Financial Class B and EMV L3 Certifications could be completed and application software released to customers, from inception, through industry changes, to end.

Phoenix, Arizona, United States

• Support the development, implementation and management of plans, procedures and technology that ensure optimal performance of company systems, networks in a 24/7 mission-critical environment.
• Maintained the highest industry standards in extremely hostile environments and continually had the lowest return rate in the company
• Consistently maintained the highest standard certifications in the telephone, high speed internet, and cable television areas
• Created documentation for use in training and knowledge base archives

Phoenix, Arizona, United States

• Provided a high standard of customer service while training customers on best practices to maintain system and increase productivity using Liberation: Contact Center
• Assisted in the creation of effective problem reporting systems, documentation, and training
• Designed, developed, and executed test plans, test scripts, use cases, and programs for embedded software.

• Skilled troubleshooting, repair, and integration at system level of US Army and Commercial equipment to include:
• Unix / Sun (Solaris) based computer networks and associated hardware
• Fiber optic remote video / data transmitters and receivers
• UHF, VHF, IF landline encrypted and clear voice/data communications networks including; Satellite communications, MVME architecture single board computers, graphics engines, Ethernet communications circuit cards, and.
• Wrote and designed several troubleshooting, test, and acceptance procedures for several Motorola circuit card assemblies
• Assisted in the design and setup of automated test beds for use in plant, field and contingency conditions