Blake Allen Email & Phone Number

Scottsdale, Arizona

Manage multiple enterprise customers, helping them with integrations, certifications, training, issue resolution, from inception to end of life. • Managed and trained a twelve-person quality assurance engineer offshore team that included 2 months onsite in Noida, India• Driving complex sales and integration with service teams to ensure customer satisfaction and delivery process.• Monitor customer activity, growth opportunities and identifying risk while collaborating with internal stakeholders to mitigate risks.• Strong track record of inspiring effective cross-functional collaboration and innovative problem solving in a high-stakes setting.• Initiated, completed, and assisted customers with EMV Level 3 and Financial Class B integrations and certifications• Developed Use Cases and Enhancements with Hardware and Software to gain market share

Scottsdale, Az

• Tested, certified and released point-of-sale (POS) software and accompanying PC software that is currently being utilized in point of sale terminals around the world.• Planned, created, and completed, both, automated and manual test scripts and used existing standard scripts to verify that new and enhanced applications met software requirement specifications and customer requirements• Reported issues and defects, and verified changes so that Financial Class B and EMV L3 Certifications could be completed and application software released to customers, from inception, through industry changes, to end of life.

Phoenix, Arizona, United States

Support the development, implementation and management of plans, procedures and technology that ensure optimal performance of company systems, networks in a 24/7 mission-critical environment. • Maintained the highest industry standards in extremely hostile environments and continually had the lowest return rate in the company• Consistently maintained the highest standard certifications in the telephone, high speed internet, and cable television areas• Created documentation for use in training and knowledge base archives

Phoenix, Arizona, United States

Provided a high standard of customer service while training customers on best practices to maintain system and increase productivity using Liberation: Contact Center • Assisted in the creation of effective problem reporting systems, documentation, and training• Designed, developed, and executed test plans, test scripts, use cases, and programs for embedded software.

Skilled troubleshooting, repair, and integration at system level of US Army and Commercial equipment to include: • Unix / Sun (Solaris) based computer networks and associated hardware• Fiber optic remote video / data transmitters and receivers• UHF, VHF, IF landline encrypted and clear voice/data communications networks including; Satellite communications, MVME architecture single board computers, graphics engines, Ethernet communications circuit cards, and video display arrays• Wrote and designed several troubleshooting, test, and acceptance procedures for several Motorola circuit card assemblies • Assisted in the design and setup of automated test beds for use in plant, field and contingency conditions