+ Lead the successful upgrade to Okta Identity Engine for an environment with 20,000+ users and 450+ apps+ Designed and engineered processes to consolidate multiple Okta tenants into a single tenant to save FCTG $3,000,000+ annually on duplicate accounts+ Developed custom migration solution, automating user and app migration with PowerShell and Postman+ Advised security leaders on identity strategy to meet business goals and compliance requirements+ Created ~40 Okta knowledge articles upskilling ServiceOps to improve response times and effectiveness+ Implemented Okta Workflows to improve LCM processes+ Coordinated with product owner and security team to implement Okta best practices, increasing security posture and simplifying administration+ Implemented best practices for Org2Org management, reducing Org2Org errors by 80% increasing ServiceOps bandwidth+ Designed new processes: daily/weekly/monthly Okta maintenance tasks, access certifications, service account management, Okta app integration ServiceNow requests

+ Designed and engineered access request and certification processes with Okta Identity Governance (OIG), reducing over-privileged accounts and increasing oversight+ Integrated AD with CyberArk PAM Privilege Session Manager, safeguarding 1000+ privileged accounts+ Fast-tracked junior team member development through coaching on identity best practices and domain-specific technical skills

+ Reduced client’s annual costs by $500,000 by developing a custom automated process to revoke user app access via Python, PowerShell, and SQL, eliminating the need for the vendor solution, Okta Workflows.+ Engineered the Okta ASA, AD, MySQL, Saviynt, Splunk, and Tomcat components of an identity training lab; developed lab use cases aligned with vendor certs, fast-tracking the learning for more than 50 colleagues.+ Saved hundreds of resource hours annually by automating identity lifecycle tasks with PowerShell, Bash, Python, and SQL, improving productivity, reducing errors, and increasing team bandwidth.+ Collaborated with cross-functional teams to draft and revise a LOE for an Okta implementation modernizing complex legacy app integrations, resulting in winning the $6 million contract with a US state client.+ Effectively communicated technical information to non-technical stakeholders during weekly SLA status updates to ensure transparency and accountability, resulting in improved client retention and repeat business.+ Identified, troubleshot, and resolved complex Okta ASA issues as primary ASA expert. Authored comprehensive documentation on issues to serve as a reference, improving efficiency and reducing downtime.+ Created 1000+ pages of documentation, from operational guides and runbooks to communication matrices.+ Revised the existing IAM/IGA onboarding training modules, reducing the new hire training time by a week.+ Created monitoring reports in Saviynt to alert on missing access, increasing detection time by 80%.

+ Developed an insider threat mitigation and management strategy aligned with the five NIST Cybersecurity Framework domains: identify, detect, protect, respond, recover.+ Assessed governance, risk, and compliance (GRC) implications, presenting report to executive-level mentors.

+ Established the only street outreach-based case management program in Boulder County. Formatted and executed a HIPAA-compliant model leading to over 30 ‘service resistant’ youth attaining benefits.+ Designed a new data collection framework leading to TGTHR winning $700,000 in grants over two years.