Blake Williams Email & Phone Number

Boston, MA, US

Greater Boston Area

• Responsible for Infrastructure Engineering across 6 data centers throughout the Globe: Servers – Physical (Oracle, Cisco UCS, Nutanix, Dell, HP), Virtual (VMWare, Solaris, Linux, Windows) Converged – Oracle Virtual.
• Oversee asset life cycle management and vendor renewals for infrastructure devices. Saved $500k over the first two years since taking over the Oracle hardware support contract and helped reduce Cisco Contract with DTCC.
• Effectively managed Infrastructure Releases via Change Control Management including all system maintenance activities, changes to system configurations in response to capacity management, and the building out of new.
• Prepared many Standard Operating Procedures to streamline routine Infrastructure Changes.
• Provided incident management and ensured proper escalation for Production issues
• Developed multiple procedural and control documents to support multiple Disaster Recovery exercises including two in region and two out of region.

Greater Boston Area

• Managed on shore and off shore staff (Costa Rica) in the day to day management of 24x7x365 Tier I and Tier II support of multiple Fortune 500/1000 web sites.
• Enhanced documentation standards and collaboration using existing Altassian Jira/Confluence tools.
• Developed strong working relationships with Hosting Service Providers for both public/hybrid/private cloud environments with Rackspace.
• Improved configuration management practices and standardization of Puppet and Chef Configuration management services on all SDLC server infrastructure.
• Consulted various units within Digitas on improvement opportunities on Release Management with client sponsored production environments.
• Provided management and leadership for production system engineers supporting Red Hat Linux, Apache/Tomcat, IIS, Windows, Oracle, SQL Server, MongoDB, Puppet/Chef Configuration Management and Content Delivery Network.

Colorado Springs, Colorado Area

• Manage 14 direct staff in technical support, Change and Release Management, VMWare/Unix/Windows Administration and Database Operations. My staff support three 24x7 standby shifts covering all Enterprise System.
• Provide management and leadership of teams responsible for the operations and maintenance of infrastructure including HP EVAs, EMC VNX 5500, Brocade Switches, Sun T/M series servers, Shavlik (VMWare) patch management.
• Manage day to day operations of database administration team on security, configuration, patching, disaster recovery, and performance optimization for Microsoft SQL Server 2005/2008 (15 Databases) and Oracle 9i - 11G.
• Coordinates disaster recovery exercises of business continuity plans and tests using Symantec NetBackup. Project Manager for the RFP process/selection and implementation to migrate to EMC Data Domain and Disk to Disk.
• Manage a yearly budget of $4M covering CAPEX and OPEX projects.
• Successfully lead the migration of Novell Netware to Windows Server Core for our corporate file sharing platform.

• ITIL Configuration Manager of the www.servicenow.com portal with over 10,500 CI’s.
• Created process documents to ensure the Service Asset and Configuration Management (SACM) database is maintained with a high level of data quality for hardware, software, CI relationships, and contract CI’s valued at.
• Member of the ITSM Continual Service Improvement team focusing on our Service Desk, Configuration and Asset Management and Problem/Incident Management processes.
• Contributed in the creation of Quarterly Release/Maintenance windows for the entire IT department for significant releases and infrastructure changes.

Colorado Springs, Colorado Area

• Managed 13 applications developers who served our customers using ESRI GIS, AutoCAD, LIMS, OSISoft PI, and Document Management technology.
• Improved customer support levels, including the implementation of a 24x7 support rotation, while decreasing staff by 15%.
• Managed a yearly budget of $2M+ with less than 1% variance.
• Performed Software License Audits resulting in a decrease of licensing needs on multiple products. Reduced software maintenance fees by over 15% with some vendors.
• Successfully standardized the support of all OSISoft PI servers within CSU including software version, backup policy, user provisioning and disaster recovery procedures.
• Project Manager for ArcGIS 9.2 to ArcGIS 9.3.1 upgrade serving over 150 desktop customers and a GIS based website serving 1800 customers.

Colorado Springs, Colorado Area

• Data manager and systems analyst in the development of a thin-client browser using ESRI’s ArcIMS ActiveX/Java Connector and ArcSDE spatial data manager inside Oracle.
• Created a VB DLL connected to a Java based application server to request high quality custom PDF files and AutoCAD DWG files.
• Created the nightly UNIX Shells to move coverage and ArcStorm data into the corporate ArcSDE database.
• Created QA scripts and routines using PLSQL to ensure that the GIS and the Asset Management system we synchronized nightly in order to ensure accurate and quality data for the customers.

Colorado Springs, Colorado Area

• Monitored land use growth using GIS for the long range planning department.
• Performed growth analysis using ArcInfo workstation.
• Developed the first GIS website using MapObjects IMS.
• Created first city planning website for dissemination of public information.

Mba, Technology Management

Bs, Urban Planning

Activities and Societies: Sigma Alpha Epsilon